https://community.arlo.com/t5/Arlo-Ultra/How-to-Upgraded-Smart-Elite-to-get-4K-Recording/m-p/1723241#M6297 <P>I had an existing Arlo Pro 2 system, with an active 'Arlo Smart Elite' plan. I have just replaced my base stations and cameras with the Arlo Ultra. I am however not getting motion recordings in 4k. From research on here it looks like I may need to upgrade to Premium Video, but this option is not shown anywhere so I can't add it to my plan. Whilst logged in to my account, I go into Subscriptions, and Change Plan, but there is nothing about Premium Video and no mention anywhere of 4K.&nbsp;I'm in the UK if that makes any difference.</P> <P>&nbsp;</P> <P>How do I get recordings in 4k please?</P> Sun, 08 Sep 2019 08:21:45 GMT Simon-G 2019-09-08T08:21:45Z https://community.arlo.com/t5/Arlo-Ultra/How-to-Upgraded-Smart-Elite-to-get-4K-Recording/m-p/1723241#M6297 <P>I had an existing Arlo Pro 2 system, with an active 'Arlo Smart Elite' plan. I have just replaced my base stations and cameras with the Arlo Ultra. I am however not getting motion recordings in 4k. From research on here it looks like I may need to upgrade to Premium Video, but this option is not shown anywhere so I can't add it to my plan. Whilst logged in to my account, I go into Subscriptions, and Change Plan, but there is nothing about Premium Video and no mention anywhere of 4K.&nbsp;I'm in the UK if that makes any difference.</P> <P>&nbsp;</P> <P>How do I get recordings in 4k please?</P> Sun, 08 Sep 2019 08:21:45 GMT https://community.arlo.com/t5/Arlo-Ultra/How-to-Upgraded-Smart-Elite-to-get-4K-Recording/m-p/1723241#M6297 Simon-G 2019-09-08T08:21:45Z https://community.arlo.com/t5/Arlo-Ultra/How-to-Upgraded-Smart-Elite-to-get-4K-Recording/m-p/1724020#M6337 <P>Simon-G,</P> <P>&nbsp;</P> <P>Once you've gone into subscription settings, select your current Elite subscription and click continue, you should then see the PVR plan. Take a look here for step by step instructions on how to see PVR options:&nbsp;<A href="https://kb.arlo.com/000062167/What-Arlo-subscription-do-I-need-to-record-videos-with-4K-resolution" target="_blank">What Arlo subscription do I need to record videos with 4K resolution?</A></P> <P>&nbsp;</P> <P>JamesC</P> Tue, 10 Sep 2019 16:59:25 GMT https://community.arlo.com/t5/Arlo-Ultra/How-to-Upgraded-Smart-Elite-to-get-4K-Recording/m-p/1724020#M6337 JamesC 2019-09-10T16:59:25Z