topic Re: Arlo Ultra recording audio despite audio being switched off in Arlo Ultra

Arlo Ultra recording audio despite audio being switched off

tigh1969 — Sat, 31 Aug 2019 14:41:59 GMT

Hi I have noticed recently that my Arlo Ultra camera was recording audio sometimes over a hundred times a day.

I created an edit rule to prevent audio activation but this has made no difference.

I charged my camera a week ago and it's now at 58%

Today alone its made over 150 audio activations

Re: Arlo Ultra recording audio despite audio being switched off

jguerdat — Sun, 01 Sep 2019 13:40:14 GMT

Not sure exactly what you did with that rule but try a new mode with identical rule(s) as a test.

Re: Arlo Ultra recording audio despite audio being switched off

tigh1969 — Sun, 01 Sep 2019 14:17:59 GMT

Hi, I removed the rule and reapplied the rule but I am still getting audio recordings despite this.

I've attached a screenshot of the rule I have applied

Re: Arlo Ultra recording audio despite audio being switched off

jguerdat — Mon, 02 Sep 2019 13:15:25 GMT

And you're sure that it's audio that triggered the recording? In the library, there should be a tag that displays what caused the recording.

Re: Arlo Ultra recording audio despite audio being switched off

tigh1969 — Mon, 02 Sep 2019 14:37:39 GMT

Yes, it is an audio triggered recording, I have had over three hundred recordings just today.

And over 280 of them are audio triggers, I've attached a screengrab of my library for today and it's only 15.37!

Re: Arlo Ultra recording audio despite audio being switched off

jguerdat — Tue, 03 Sep 2019 13:08:05 GMT

It sounds like a hardware problem. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Ultra recording audio despite audio being switched off

Gibbe — Wed, 04 Sep 2019 16:05:39 GMT

Ho I ha e the same problem, is your problem solved now?

Re: Arlo Ultra recording audio despite audio being switched off

karolinka — Mon, 09 Sep 2019 07:26:40 GMT

I have the same problem - did you get a fix? One post said could be firmware needing update but mine says no update available. Problem started randomly a couple of weeks ago

Re: Arlo Ultra recording audio despite audio being switched off

DadBod — Mon, 09 Sep 2019 19:08:08 GMT

Same issue here, get constant audio notifications even though it's not set to detect audio.

I haven't been able to use the systems for weeks, starting to lose track of when this went sideways.

Re: Arlo Ultra recording audio despite audio being switched off

Gibbe — Mon, 09 Sep 2019 19:32:53 GMT

I downloaded the new app and removed the old one. It didnt change anything. Then I tried removing the power to the central station and putting it back again and voilà now it works without registrating sound. The only problem in the app now is that I cant see everytime in what mode I am in.

Re: Arlo Ultra recording audio despite audio being switched off

Retired_Member — Sat, 14 Sep 2019 14:23:41 GMT

I noticed the same problem last night with one of my five cameras.

I do not have "If audio detected" ticked off.

All my recording are set for 60 seconds.

The weird thing is that all the audio recordings are 15 sec long which I never used as a setup.

Anyone else have the 15 sec. recordings?

Re: Arlo Ultra recording audio despite audio being switched off

RyanWithArlo — Sun, 15 Sep 2019 12:52:15 GMT

This is happening to my setup as well. It seems related to smart notifications. Once I enabled smart notifications and asked it to listen for smoke alarms it started recording audio. I turned off the smoke alarm check and it still recorded audio. I then went into "Armed" and turned off audio there for the rules. It still records audio. The preserved videos get flagged as "Audio". There doesn't seem to be a way to turn it off again.

Re: Arlo Ultra recording audio despite audio being switched off

Retired_Member — Sun, 15 Sep 2019 19:20:01 GMT

Hi Ryan

Now that you mention this, it all started when I installed the new ios Arlo app, which is when I noticed the smart smoke detector feature. The only camera affected is the front outside camera which is in a noisy environment. I have the smart smoke detector turned off as well, although I did play with the toggle switch. So this is most probably a bug in the firmware.

@JamesC , are you following this tread?

Re: Arlo Ultra recording audio despite audio being switched off

Retired_Member — Sun, 15 Sep 2019 14:34:15 GMT

Reposting to display properly.

Hi Ryan

JamesC, are you following this tread?

Re: Arlo Ultra recording audio despite audio being switched off

Syrathos — Mon, 16 Sep 2019 02:49:53 GMT

I have the exact problem, of audio notifications even though none of the applicable options are on.

Re: Arlo Ultra recording audio despite audio being switched off

JamesC — Tue, 17 Sep 2019 17:16:51 GMT

For those experiencing this issue, try removing the power from your SmartHub, plug back in and test again to see if you still experience the same behavior.

Please let me know if you're still getting audio alerts after power cycling.

JamesC

Re: Arlo Ultra recording audio despite audio being switched off

Retired_Member — Thu, 19 Sep 2019 13:17:57 GMT

Hi JamesC,

I'm still getting 15 sec audio recordings eventhough I have no audio trigger.

Keep me posted.

Re: Arlo Ultra recording audio despite audio being switched off

Syrathos — Mon, 23 Sep 2019 01:36:12 GMT

Tried removing the power cable and putting back in. Still receiving the sound alerts.

Re: Arlo Ultra recording audio despite audio being switched off

JM0257023 — Tue, 24 Sep 2019 17:17:16 GMT

I'm having the same problem with mine, I noticed it 2 days ago when in was trying to move the audio settings. I get around 100 sound alerts on 3 cameras.

Re: Arlo Ultra recording audio despite audio being switched off

Johnross35 — Sat, 28 Sep 2019 06:05:25 GMT

hi, experiencing the same issue. Received a replacement for a faulty camera and once installed am getting continuous audio recordings on just the new camera. This is continuing despite the audio being turned off.

Please let me know how to rectify. It is killing the battery and Really starting to impact my confidence in the product which is important considering this is a home security system.