topic Re: One of my ultra's is only recording 4k at 3040x1712 in Arlo Ultra

One of my ultra's is only recording 4k at 3040x1712

scoti55 — Tue, 13 Aug 2019 11:15:07 GMT

Hi, I have Arlo Ultra with 2 cameras, both cameras are on the latest firmware. I don't have the addon to record 4k in the cloud - only 4k to an SD card.

Both cameras are set to record in 4k but when I check the recorded files on the SD card one of the cameras is recording at 3840x2160 (proper 4k), the other is recording at 3040x1712. I have no idea why this would be. Can someone please advise.

Thanks

Re: One of my ultra's is only recording 4k at 3040x1712

TomMac — Tue, 13 Aug 2019 12:08:58 GMT

Have you checked the Video settings re power management??

Re: One of my ultra's is only recording 4k at 3040x1712

scoti55 — Tue, 13 Aug 2019 12:09:50 GMT

yip, both cameras are set to best video, both cameras have identical settings

Re: One of my ultra's is only recording 4k at 3040x1712

TomMac — Tue, 13 Aug 2019 12:36:33 GMT

Any other settings different? like tracking , width of cam view ?? FW versions??

try and reset the troubled camera....

pull battery and then replace, remove the camera and bring back as if new.

Re: One of my ultra's is only recording 4k at 3040x1712

KarlisK — Wed, 14 Aug 2019 06:56:21 GMT

Hey scoti55,

I had the same situations some months ago. I had 4 cameras, configuration was the same for all cameras.

From the very beggining, one camera made recordings in strange resolutions, about 75%-85% from 4K, like Your camera.

We tried many tips&triks advised by support stuff, reseting camera, placing camera in different position etc.

Nothing helped. Thenafter Arlo support replace "defective" camera with the new one. No problems with new camera

for many months, proper 4k recording.

Re: One of my ultra's is only recording 4k at 3040x1712

scoti55 — Wed, 14 Aug 2019 08:46:42 GMT

Thank you both. Turns out one of them had an activity zone set by accident (I think), wiped that and all good again.

Cheers

Re: One of my ultra's is only recording 4k at 3040x1712

Ewf2001 — Sat, 31 Aug 2019 12:04:25 GMT

Hi, just wondering, can you detect motion when you remove the activity zone?

I have a problem with three of my four camera's that are not recording in 4K. I have bought the extra 4k recording plan but only one camera is recording in 4K. I tried to remove the activity zone but then i get a message that i need to create one because without it won't do smart messages.

Re: One of my ultra's is only recording 4k at 3040x1712

StephenB — Sat, 31 Aug 2019 17:59:42 GMT

@Ewf2001 wrote:

Hi, just wondering, can you detect motion when you remove the activity zone?

Yes. You will have to put up the nagging on setting up the activity zones though.

@Ewf2001 wrote:

I have a problem with three of my four camera's that are not recording in 4K.

Obviously check that they all enabled in your subscription. Also make sure that auto zoom is turned off. Maybe make sure that video quality is set to "best".