https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720132#M5894 This is happening with some motion alerts. It will show the still image, notify, but not record. My Driveway Camera (10' from smarthub) captured my car , no notification and no recorded video. As I drove further, the Shop Camera (30' from smarthub) notified, captured still image and I was able to view the recording. Tue, 27 Aug 2019 00:26:07 GMT 78Stallion 2019-08-27T00:26:07Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720006#M5870 Phone with notify me with a push message and still image.<BR />When I access the library to view, there is no recording. <BR />Firmware is up to date. I've had the 4 pack set for a week and they are very buggy. Why is there no recording? I have the 30 day record plan free for the year. Mon, 26 Aug 2019 13:38:52 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720006#M5870 78Stallion 2019-08-26T13:38:52Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720019#M5872 <P>Is this happening with every motion alert, or just some?</P> <P>Can you make manual recordings?</P> Mon, 26 Aug 2019 14:22:59 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720019#M5872 StephenB 2019-08-26T14:22:59Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720025#M5874 I can manually record, but not 4k as unavailable. I can view the recording. <BR />Happened on 2 cameras (so far every alert) where I'm receiving the notification and still image. It is not adding the "record" to the library <span class="lia-unicode-emoji" title=":libra:">♎</span> I logged out and in, no difference. Mon, 26 Aug 2019 15:08:59 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720025#M5874 78Stallion 2019-08-26T15:08:59Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720033#M5876 <P>How far are the cameras from the base station?</P> <P>&nbsp;</P> <P>Can you try a test - moving a camera fairly close to the base station (5-10 feet), and see if you get a normal motion alert recording?</P> Mon, 26 Aug 2019 16:10:33 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720033#M5876 StephenB 2019-08-26T16:10:33Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720041#M5881 They were working fine in the morning, afternoon they were not. 1 camera is 10' away (full wifi signal) The other camera is 30' away ( 2 bars on the wifi) Mon, 26 Aug 2019 16:35:09 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720041#M5881 78Stallion 2019-08-26T16:35:09Z https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720132#M5894 This is happening with some motion alerts. It will show the still image, notify, but not record. My Driveway Camera (10' from smarthub) captured my car , no notification and no recorded video. As I drove further, the Shop Camera (30' from smarthub) notified, captured still image and I was able to view the recording. Tue, 27 Aug 2019 00:26:07 GMT https://community.arlo.com/t5/Arlo-Ultra/Ultra-notification-with-still-image-but-no-video-to-recorded-to/m-p/1720132#M5894 78Stallion 2019-08-27T00:26:07Z