topic Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati in Arlo Ultra

Ultra - when was the last firmware update? Do you get notifications of updates or is it automatic?

A1Credit — Mon, 19 Aug 2019 17:09:37 GMT

When was the last update? Also do you get notifications of updates or it does it update automatically? Was there any major changes?

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

TomMac — Mon, 19 Aug 2019 18:23:35 GMT

camera or base firmware....

either way it should be an auto update

Release Details:

Arlo Base Station VMB5000-1.12.3.1_87_c950b94

Highlights:

Battery Life Improvements
Security Fixes
Bug Fixes

Release Details:

Arlo Ultra VMC5040 - 1.070.41.1_80_9996bd9

Highlights

Wi-Fi fixes
Charging fixes
Failed Stream fixes
Other bug fixes

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

Redpower187 — Tue, 20 Aug 2019 07:37:54 GMT

The above two firmware updates ruined Arlo Ultra.

Still patiently waiting on an official firmware update to fix the problems with the previous updates.

Apparently Arlo sent out a Beta firmware update for select people to test out, that has so far looked promising. I would like to test myself but have no idea how to obtain the beta firmware.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

A1Credit — Tue, 20 Aug 2019 11:36:04 GMT

I will receive my 3 camera system tomorrow. Wanted to get a heads up, how long have you been waiting? I've seen alot of complaints so far. I'm thinking because they haven't been updated.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

Redpower187 — Tue, 20 Aug 2019 12:11:43 GMT

Since the last firmware update, so about a month.

Ultras were excellent before the update.

So hopefully the fix comes very soon.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

JamesC — Tue, 20 Aug 2019 17:50:03 GMT

New firmware for the SmartHub released last night addressing issues some users were experiencing after the previous firmware release. For more information on this firmware, take a look here: Arlo SmartHub VMB5000 - 1.12.3.2_134_185068d - 19th August 2019

Thank you,

JamesC

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

Redpower187 — Tue, 20 Aug 2019 23:26:19 GMT

I can confirm the update to the SmartHub has not fixed the audio problems with the Ultra. Will wait for a firmware update for the actual camera.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

MLBinVA — Wed, 21 Aug 2019 22:18:34 GMT

It does appear that the new firmware has "fixed" the problem I was having with the cameras not recording or more pointedly saving video's but now it seems that things I had to do on the computer now have to be done on my phone, why does every fix break something else...

IMO firmware updates should be optional with notifications pushed that they're available, that way we can let some people apply them and report back if there are issues, I don't like being a beta tester with my security system.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

notafanaorultra — Fri, 23 Aug 2019 21:33:28 GMT

Return them. I have regretted my purchase and wish I returned them while I still could. Now I need sell on offer up and go back to Nest Q

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

notafanaorultra — Fri, 23 Aug 2019 21:34:42 GMT

Did not fix the issues, I still cannot connect to one camera and get it to record and I have another I can connect to but it won't record.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

n1976jmk — Fri, 23 Aug 2019 21:49:04 GMT

Hi Notafan!

I will totally buy one of your Ultra cameras. Just PM me and I’ll give you me email address!

Thanks!

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

notafanaorultra — Fri, 23 Aug 2019 22:00:32 GMT

@n1976jmk wrote:
Hi Notafan!

I will totally buy one of your Ultra cameras. Just PM me and I’ll give you me email address!

Thanks!

All or none.

Re: Ultra - when was the last firmware update? Do you get notifications of updates or is it automati

JamesC — Fri, 23 Aug 2019 22:06:18 GMT

notafanaorultra,

If you're still experiencing an issue after the firmware update, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC