topic Paid for PVR - only working on 2/3 camera's. in Arlo Ultra

Paid for PVR - only working on 2/3 camera's.

lukedon — Tue, 20 Aug 2019 07:40:32 GMT

Hi,

I have purchased the PVR for all three camera's and it's only working on 2/3 despite all the settings being right. (been through them multiple times with online support)

I have done everything they suggested and I can't seem to get it to work. Their next suggestion is to cancel the subscription on the one camera and re-take it out. I can't see how to do this? I also don't see why I should given that this must be their issue. I'm so frutrated with this kit.

Re: Paid for PVR - only working on 2/3 camera's.

lukedon — Tue, 20 Aug 2019 11:12:46 GMT

Resubscribing didn't work unfortunately.

If anyone has a suggestion, it would be greatly appreciated.

Re: Paid for PVR - only working on 2/3 camera's.

JamesC — Tue, 20 Aug 2019 17:56:32 GMT

lukedon,

Do you have a case number I can reference to take a look at your open support ticket?

JamesC