topic Re: Alro ultra 4k keep disconnecting in Arlo Ultra

Alro ultra 4k keep disconnecting

HB9EYP — Sat, 10 Aug 2019 13:24:53 GMT

I have 4 x Ultra and 2 c Pro2 connected to my smart Hub. All cam have 2 bars wifi connection = good coverage. Only 1 cam keeps connecting and disconnecting when I attempt to local stream 4K. I have max 2 cam with 4K local streaming or only that one. Always the same: it connects and stream for 3 or 4 sec in 4K, then disconnect and reconnect... I tried permanent power and battery mode. No change.

Anyone having same issue?

Re: Alro ultra 4k keep disconnecting

Mjbeuke — Sat, 10 Aug 2019 17:33:50 GMT

When I first bought my 2-camera kit one of the cameras was doing this same thing.... After half a wasted day diagnosing and testing it I finally brough the kit back to BestBuy and got another one.... The second kit both cameras worked.

It may just be a bad hardware situation

Re: Alro ultra 4k keep disconnecting

JamesC — Mon, 12 Aug 2019 18:28:40 GMT

HB9EYP,

Try swapping the location of the camera that is dropping connection with a camera that works without any issues. This will allow you to see if the problem is with the location of the camera or the camera itself.

JamesC