topic Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos in Arlo Ultra

Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

Retired_Member — Mon, 05 Aug 2019 17:44:27 GMT

Hello, we have 3 new Arlo Ultra cameras. Set them all up as per instructions. They record for the 30 mins approx (set for motion) then stop recording any motion/videos. When you reset base station/restart cameras, they work again for 30mins approx then stop. The batteries are fully charged. Some of the videos are only for 8 seconds approx when they are set for 1 minute of recording. Some of the videos are also just 'green' ie green and then split second views of the video then green again. I think we have tried everything... Would anyone have any suggestions?

Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

Streak2 — Mon, 05 Aug 2019 17:44:47 GMT

What is the signal strength like at each of the cameras?

What is your up/down internet speed?

Change recording to a fixed length of time rather than until movement stops to see if that makes a difference.

You can also remove and refit the batteries in the cameras to reset them.

Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

Retired_Member — Thu, 08 Aug 2019 23:01:52 GMT

Hello Streak2, Sorry slow reply.

We had a techinican check the signal strength and he said it was good.

How would we test for up and down signal strength? Sorry not a ace on this!

The Cameras are set to record to a fixed length of time. And we've tried restting them a lot by removing/replacing batteries.

Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

Retired_Member — Thu, 08 Aug 2019 23:02:52 GMT

Very glad if you have any other thoughts, as the cameras are so usless how they are now 😞

Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

ShayneS — Mon, 12 Aug 2019 23:04:52 GMT

Hi @Retired_Member

Have you tried contacting customer support regarding this issue? They will be glad to help assist you further. I have attached the link here for you - Arlo Tech Support

Re: Arlo Ultra record for the 30 mins approx then stop recording any motion/videos

Retired_Member — Fri, 16 Aug 2019 02:34:43 GMT

Thank you -I'll try that now