https://community.arlo.com/t5/Arlo-Ultra/New-Pro-camera-still-will-not-be-recognized-by-the-SmartHub/m-p/1715264#M5239 <P>Afer a duff Camera back in May, I had a replacement (thank you) sent, which fixed that problem. Then I purchased a Pro Camera a month or so later to add to my Ultra Hub.... Didnt work... couldnt sync... Support very slow and difficult to contact, but in the end they sent another one...</P> <P>&nbsp;</P> <P>After trying 6 times, the new Pro camera still will not be recognised by the Hub - all instruction adhered to carefully (there is a problem with conflicting instructions between app and portal though! More of that maybe later.), so tried to reply via Support portal...nothing......tried replying to the emails from support...NOTHING!!!! Three TIMES!!! NOTHING...</P> <P>Tried ringing...on hold for 20 mins so gave up...</P> <P>tried Chat... not working.. tried again... not working.... tried again.... working but held in a massive queue!!!!!! GAVE UP!</P> <P>&nbsp;</P> <P>This is completely rediculous and gives Arlo a stinking name! Shame as the concept of the product is brilliant....</P> <P>&nbsp;</P> <P>So who is going to help a very very fed up customer?</P> Fri, 02 Aug 2019 16:29:15 GMT Teddles 2019-08-02T16:29:15Z https://community.arlo.com/t5/Arlo-Ultra/New-Pro-camera-still-will-not-be-recognized-by-the-SmartHub/m-p/1715264#M5239 <P>Afer a duff Camera back in May, I had a replacement (thank you) sent, which fixed that problem. Then I purchased a Pro Camera a month or so later to add to my Ultra Hub.... Didnt work... couldnt sync... Support very slow and difficult to contact, but in the end they sent another one...</P> <P>&nbsp;</P> <P>After trying 6 times, the new Pro camera still will not be recognised by the Hub - all instruction adhered to carefully (there is a problem with conflicting instructions between app and portal though! More of that maybe later.), so tried to reply via Support portal...nothing......tried replying to the emails from support...NOTHING!!!! Three TIMES!!! NOTHING...</P> <P>Tried ringing...on hold for 20 mins so gave up...</P> <P>tried Chat... not working.. tried again... not working.... tried again.... working but held in a massive queue!!!!!! GAVE UP!</P> <P>&nbsp;</P> <P>This is completely rediculous and gives Arlo a stinking name! Shame as the concept of the product is brilliant....</P> <P>&nbsp;</P> <P>So who is going to help a very very fed up customer?</P> Fri, 02 Aug 2019 16:29:15 GMT https://community.arlo.com/t5/Arlo-Ultra/New-Pro-camera-still-will-not-be-recognized-by-the-SmartHub/m-p/1715264#M5239 Teddles 2019-08-02T16:29:15Z https://community.arlo.com/t5/Arlo-Ultra/New-Pro-camera-still-will-not-be-recognized-by-the-SmartHub/m-p/1715268#M5242 <P>Teddles,</P> <P>&nbsp;</P> <P>I apologize for the frustrating experience. Which client are you using when you attempt to pair the Pro camera? Have you tried to sync using the web client from a PC as well as the mobile app?&nbsp;Is the behavior the same?</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 02 Aug 2019 16:30:49 GMT https://community.arlo.com/t5/Arlo-Ultra/New-Pro-camera-still-will-not-be-recognized-by-the-SmartHub/m-p/1715268#M5242 JamesC 2019-08-02T16:30:49Z