topic Ultra Camera - Slow IR Illumination in Arlo Ultra

Ultra camera infrared lights are slow to turn on

Kammfam — Tue, 23 Jul 2019 19:31:43 GMT

I have been really impressed with how bright the infrared is on the new Ultra cameras. And when I first installed them (maybe a month ago?), the infrared lights came on immediately when the cameras detected motion. But now they come on slowly, taking a full 3 seconds to fully illuminate the area. Has anyone else noticed this?

Here is a video from when the camera was first installed where the image is fully illuminated within the first second:

https://my.arlo.com/hmsweb/users/library/share/link/EA4A0622277CB779_201907

And here is a video from last night where the infrared slowly turns on and gradually increases in brightness, taking almost 4 seconds to fully illuminate:

https://my.arlo.com/hmsweb/users/library/share/link/B8C8035E9BF48504_201907

Re: Ultra camera infrared lights are slow to turn on

st_shaw — Wed, 24 Jul 2019 04:00:05 GMT

Mine do that now also. Might be a change in the recent firmware release.

Re: Ultra camera infrared lights are slow to turn on

Mdterps — Wed, 24 Jul 2019 08:50:54 GMT

One of my Ultra’s is doing this exact same thing since the most recent firmware update.

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Wed, 24 Jul 2019 16:13:51 GMT

Interesting. I'm glad it's not just me, but it's still super annoying. Anyone from Arlo care to weigh in on this issue??

Re: Ultra camera infrared lights are slow to turn on

JamesC — Wed, 24 Jul 2019 17:04:42 GMT

Kammfam,

I'd like to get an actual video clip over to the development team showing this. (the link provided above will expire inside of 24 hours)

I will reach out to you in a private message to gather more information on this.

JamesC

Re: Ultra camera infrared lights are slow to turn on

Mjbeuke — Wed, 24 Jul 2019 22:11:34 GMT

Same exact thing here.

Whatever was “fixed” in the release notes talking about the audible clicking sounds being addressed at night time - you fixed one issue and broke another.... I guess the “fix” was adding a 4 second delay - which is stupid because it shows the clips of smart notifications in complete blackness because the frikking IR leds aren’t on yet.....

You guys really seriously need to fire every single one of your terrible developers and hire a full new crew.

There literally had not been one single firmware “update” since I bought $1200 worth of Arlo products in April that didn’t majorly screw something up with every piece of hardware that’s ever been updated.

I’ve seen some really bad development teams with products - but Arlo is the frikking KING releasing terrible untested firmware....

At least most companies make updates optional - and not mandatory. Arlo would save so much face with its customers if you just make the simple change of not forcing updates

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Wed, 24 Jul 2019 22:30:59 GMT

Interesting. I did notice that super loud click when I first installed the cameras. Glad they fixed that, but this certainly isn't much better. Half the time, the person going by the camera is gone by the time the infrared gets fired up.

Re: Ultra camera infrared lights are slow to turn on

JamesC — Thu, 25 Jul 2019 16:14:28 GMT

Kammfam,

Thank you for the helpful information and video clips. I've opened and escalated a ticket on this issue and will provide an update as soon as I have more information.

JamesC

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Sun, 28 Jul 2019 13:56:34 GMT

Any updates on this issue?

Re: Ultra camera infrared lights are slow to turn on

n11 — Sun, 28 Jul 2019 15:28:24 GMT

@Kammfam wrote:

I have been really impressed with how bright the infrared is on the new Ultra cameras. And when I first installed them (maybe a month ago?), the infrared lights came on immediately when the cameras detected motion. But now they come on slowly, taking a full 3 seconds to fully illuminate the area. Has anyone else noticed this?

Here is a video from when the camera was first installed where the image is fully illuminated within the first second:

https://my.arlo.com/hmsweb/users/library/share/link/EA4A0622277CB779_201907

And here is a video from last night where the infrared slowly turns on and gradually increases in brightness, taking almost 4 seconds to fully illuminate:

https://my.arlo.com/hmsweb/users/library/share/link/B8C8035E9BF48504_201907

As you probably know the video clip links have expired so I can't see them and what I say may not apply to you at all.

On my Ultra setup the infrared is on immediately (always on?) and when motion is detected the spotlight comes on. The spotlight changes the recording from black and white to color. Since I have the cameras on power cables there is a 3 second pre-buffer that is on the recording but since the buffer is from before the motion detection (and before the spotlight came on) that 3 seconds is in black and white. When I first got my cameras they were not on cables so the color image from the spotlight started immediately. After the cables were added the 3 B&W seconds on infrared only were added.

Let me say again that none of this may apply to your situation, but it seems like a logical explanation for what you described.

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Mon, 29 Jul 2019 17:36:22 GMT

Bumping this so it doesn't get lost in the sea of threads before we get an update...

Ultra Camera - Slow IR Illumination

Redpower187 — Wed, 31 Jul 2019 08:42:40 GMT

Hi,

I have noticed with the newest firmware update, IR takes longer to kick in.

I guess it was slowed down to combat the clicking noise, but I would rather the noise and not the slow illumination.

How do I attach a video highlighting the problem?

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Tue, 06 Aug 2019 17:04:59 GMT

@JamesC - is there any update on this issue? It's driving me nuts. By the time the infrareds come on fully, the person triggering the motion has already walked by. Makes the cameras kind of useless at night.

Re: Ultra camera infrared lights are slow to turn on

Kammfam — Fri, 23 Aug 2019 02:37:40 GMT

I'm going to assume by the silence on this thread that Arlo has decided to ignore this issue. This wasn't fixed in the recent firmward upgrade. Really frustrating.

Re: Ultra camera infrared lights are slow to turn on

SBloom9387 — Fri, 23 Aug 2019 18:50:52 GMT

Same here. Just started recording inside at night and noticed the same issue, so I do t have a reference point from the past to compare it to. I too found it frustrating. FWIW, My cameras are all wired to power, so even if there was an option, assuming it wouldnt wear out the bulb/chip, to keep it on, that’d be helpful.

Re: Ultra camera infrared lights are slow to turn on

JamesC — Wed, 28 Aug 2019 16:00:08 GMT

The development team is currently testing a fix for this issue. I will provide an update on when that fix will be available soon.

JamesC

Re: Ultra camera infrared lights are slow to turn on

JamesC — Thu, 29 Aug 2019 15:54:58 GMT

This issue has been resolved in the most recent firmware update for Arlo Ultra.

Please be sure your camera is up to date with the latest version and take a look at the release notes here: Arlo Ultra VMC5040 - 1.070.41.5_156_3372fbf - 29th August 2019

JamesC