topic Re: Arlo Smart - False Alert in Arlo Ultra

Arlo Smart - False Alert

qureshibe — Mon, 22 Jul 2019 11:40:51 GMT

Dear all,

My outdoor camera is detecting wind motion & is sending me 100s of alert a day. I am getting sick of it.

I have put detection sensitivity to 50%, no resolve.

I have minimized detection zone, no resolve.

It is a defect or normal for Arlo Smart?

I don't want wind Alert,

I don't want any other motion alert but People/Vehicle

Why this thing is draining my battery & bombarding with unwanted notifications?

Any solution plz?

I thank you

Re: Arlo Smart - False Alert

JamesC — Mon, 22 Jul 2019 21:25:54 GMT

qureshibe,

Are all of these alerts motion triggers or are they audio triggers? In your rules do you have motion and audio set to trigger a recording or just motion?

JamesC

Re: Arlo Smart - False Alert

FAZZAMJF — Mon, 22 Jul 2019 21:48:58 GMT

I have the same issue. It’s only started doing this over the last few weeks.

All cameras inside and outside started to trigger randomly and almost never stop unless I turned off the monitoring.

I noticed the 99% of the time the audio was the trigger. Watching the videos (which I still have saved) you hear nothing loud enough to trigger anything.

If you turn you phone volume to max and listen hard you can hear a buzzing / electric sound back track. Since nothing has changed in my home to cause this. Plus the timing of the last firmware updates. Im 100% sure the current firmware is the cause.

Fix = disable audio triggers on any monitoring modes.

I plan to test this again this weekend when I have some free time.

Side Note: the Smart AI was also detecting some of the clips as “person”.... erm no, but maybe a robot 🙂

FAZ

Re: Arlo Smart - False Alert

qureshibe — Tue, 23 Jul 2019 13:15:18 GMT

All alerts are motion-triggered.

Audio Trigger is OFF. I don't use Audio as I don't need it.

You can see EAR disabled on the screenshot.

Literally every minute motion trigger, recording & notifications. See Screenshot

Re: Arlo Smart - False Alert

qureshibe — Wed, 24 Jul 2019 13:00:09 GMT

Smart is Zero - Another frustrating day of testing.

Sensitivity 20%

Smart Trigger - Detect PEOPLE only

In 1 hour more than 30 triggers

I have opened a case to see what they can do. As this is distracting me at work. Not helpful at ll

Re: Arlo Smart - False Alert

JamesC — Wed, 24 Jul 2019 16:17:38 GMT

qureshibe,

Adjusting motion sensitivity in "Motion Detection Test" will not change sensitivity for motion detection triggers. This needs to be adjusted in your cameras rules. To adjust trigger sensitivity, take a look here: https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

JamesC