topic Re: Arlo Ultra Loosing WiFi connection in Arlo Ultra

Arlo Ultra Loosing WiFi connection

Wildcatnum1 — Mon, 08 Jul 2019 19:25:53 GMT

I’m so aggravated with this Arlo Ultra wireless system 😡 everyday there’s a new problem with it. Now one of my cameras is off line and I don’t know why it happened or how to get it back on line. SOOO DISAPPOINTED IN THIS SYSTEM. Spent over $1,000.00 for a major headache

Re: Arlo Ultra Loosing WiFi connection

JamesC — Mon, 08 Jul 2019 20:41:27 GMT

Wildcatnum1,

How far from the SmartHub is the camera? Poor connectivity is often the cause for cameras dropping offline.

Do you recall how many bars of signal strength were shown in the app prior to the camera dropping offline?

JamesC

Re: Arlo Ultra Loosing WiFi connection

Wildcatnum1 — Tue, 09 Jul 2019 01:05:25 GMT

Most of the time it’s good but yes sometimes it drops to poor for a second then back to good. It’s not the one that’s farthest from the unit. The one on the other side of the house with is the farthest always has perfect signal. My husband thinks it’s to close to the power meter. Do you think that could also be a problem? That one also screen flickers green then back to perfect view. We’ll try placing it somewhere else but that’s the only place to get a good view of the back gate.

Re: Arlo Ultra Loosing WiFi connection

jguerdat — Tue, 09 Jul 2019 13:00:31 GMT

If the power meter is emitting RF signals (smart meter?) it's possible that the signal could be interfering with the camera. You can try swapping cameras to see if that makes a difference before repositioning it.

Re: Arlo Ultra Loosing WiFi connection

TomMac — Tue, 09 Jul 2019 15:05:11 GMT

I would move the Ultra base as far away from the wifi router as possible... used the supplied cable and had issues, moved it 20 ft or so away and problems stopped.