topic Re: Sensitivity and lagging in Arlo Ultra

Sensitivity and lagging

Wildcatnum1 — Wed, 03 Jul 2019 01:45:59 GMT

I’m new to the security system so my issues maybe user error. The sensitivity isn’t picking up like I want. I’m thinking higher % is more sensitive then lower % but still don’t pick up till objects are very close to camera. Most of the time my daughter is parked and inside the house before I get notified someone is outside. When I’m watching live it’s lagging behind reality. It’s aggravating and seems like it’s defeating the purpose of security and peace of mind. I wouldn’t catch a burglar before they entered our home.

Re: Sensitivity and lagging

jguerdat — Wed, 03 Jul 2019 13:12:08 GMT

Notifications can be delayed for many reasons, including battery optimization for the app in the phone settings. Turn off battery optimizations.

Lag may be due to signal strength/quality between the camera and base and/or you upload speeds from your ISP. Use speedtest.net to check your speeds. There will always be a lag since you're viewing video from the servers, not directly from the cameras but should only be 2 seconds or so. What are your video settings for the camera in Settings, My Devices, your camera, Video Settings?

Also, be sure that you're changing your sensitivity settings in your modes and rules, not the motion test.

Re: Sensitivity and lagging

Wildcatnum1 — Wed, 03 Jul 2019 13:28:04 GMT

Signal is stronger then the rest of the cameras ( they all lag the same ). I do have it on optimized to balance out quality and battery life. The battery life sucks too but it’s also because I have sensitivity on 95% on that camera.

Re: Sensitivity and lagging

JamesC — Wed, 03 Jul 2019 18:58:46 GMT

Wildcatnum1,

It could be an issue with the camera's location. Take a look at this article for tips on positioning for best performance: How do I position my Arlo Ultra camera to detect motion in specific areas?

JamesC

Re: Sensitivity and lagging

Wildcatnum1 — Wed, 03 Jul 2019 20:57:08 GMT

We had it pointing a lil higher but got the traffic so we moved it down a bit that put the road inthe shadow in the screen. When my husband gets home tonight think we’ll move it back up a lil we might’ve put it down to far. Thank you for your help.

Re: Sensitivity and lagging

catemp — Wed, 03 Jul 2019 23:44:45 GMT

Why would local streaming run through the arlo server? If that was the case I should be able to do 4k over wifi at another location. Instead we can only do 4k when on the same local network. That leads me to believe it doesn't run through their server and back. The lag we all experience has to do with something else I would think. I could be wrong and would love to hear how it really works.....

Re: Sensitivity and lagging

Wildcatnum1 — Wed, 10 Jul 2019 13:36:36 GMT

Here’s the results of the speed test I did. 126.5 mbps download speed. The up load speed is 20.4 mbps.