topic Re: Arlo ultra before buying questions in Arlo Ultra

Arlo ultra before buying questions

charith — Mon, 24 Jun 2019 12:11:09 GMT

Currently I have a Arlo Pro2 4 camera set. I am thinking of buying arlo ultra 2 camera set too.

I have couple of questions.

1. Can I have my existing system as it and add this new ultra hub also to my account?

2. Does arlo ultra have 7 days free clould subscription with 1080 resolution?

3. I'll be using a micro SD for 4K videos. In that case can it still upload 1080 videos to the clould while supporting local storage?

4. After 1 year free offer how much will it cost for CVR per camera?

Thanks!

Re: Arlo ultra before buying questions

charith — Mon, 24 Jun 2019 22:05:55 GMT

5. "CVR-capable Arlo cameras record CVR in addition to recordings made because of rules."

So I'll get notifications and motion detection clips same as in arlo pro2 in addition to the CVR videos?

Re: Arlo ultra before buying questions

charith — Tue, 25 Jun 2019 03:56:13 GMT

Is there anyone from arlo support team to answer my quetsions?

Just spent 30 minutes on the phone waiting for a arlo consultant, but failed..

Re: Arlo ultra before buying questions

JamesC — Tue, 25 Jun 2019 17:23:02 GMT

charith,

I apologize for the delayed response.

1. You can add the Ultra SmartHub to your existing account (alongside your Pro 2 kit). Just keep in mind the Ultra cameras must be synced to the SmartHub.

2. Arlo Ultra does not have 7 days free cloud subscription like your existing Pro 2 cameras. For cloud recordings, you must have a subscription. If you purchase an Arlo Ultra Kit, it will come with an included 1 year free Arlo Premier subscription which allows 30 days of cloud recordings. You can find out more on this here: Arlo subscription plans and cloud recording

3. Yes, 4k content can be stored to the microSD card while 1080p content is stored in the cloud (providing you have the above mention subscription).

4. CVR pricing is based on monthly or annual subscriptions on a per camera basis. Take a look at subscriptions on the Android app or via web login within your Arlo account for pricing.

5. This is correct. If your camera is Armed, you will receive motion recording clips and notifications in addition to the continuous recording provided by CVR.

I hope this helps, please let me know if you need additional clarification.

JamesC

Re: Arlo ultra before buying questions

charith — Wed, 26 Jun 2019 00:14:20 GMT

Thanks for your reply.

<<2. Arlo Ultra does not have 7 days free cloud subscription like your existing Pro 2 cameras.

So after the 12 months free subscription finishes, if I don't have any subscription. There is no way for me to view recoded videos from the app?

For example if only have micro SD local storage, is there anyway for me to view recordings from your web or mobile application? (I understand that I can plug the SD card to pc and view).

Looks like it's not very usable if I don't have a subscription?

Re: Arlo ultra before buying questions

akelu — Wed, 26 Jun 2019 10:21:45 GMT

There is currently no way to view the 4k videos other then taking out the microsd card from the base station.

Hopefully soon this will change so you can view them through the app.

Re: Arlo ultra before buying questions

michaelkenward — Wed, 26 Jun 2019 15:54:38 GMT

@akelu wrote:

Hopefully soon this will change so you can view them through the app.

Arlo has promised this in the past.

The last time I heard anything it was going to be ready before the free year's subscriptions expired for early adopters.