topic Re: static noise on ultra 4K camera in Arlo Ultra

static noise on ultra 4K camera

Jandmc — Sat, 01 Jun 2019 15:41:17 GMT

I purchased the 4K cameras about a month ago. One of the cameras now how a loud static noise when it is turned on or recording. Any suggestions of how to fix this or do I need to return the camera for a replacement? My other 3 4K cameras are perfectly fine. I chaged out the battery as well as brought the camera to within 10 feet of the base station and nothing worked to remove the loud static noise.

Re: static noise on ultra 4K camera

TomMac — Sat, 01 Jun 2019 16:44:53 GMT

Sounds like a return or warranty issue

Re: static noise on ultra 4K camera

JamesC — Mon, 03 Jun 2019 15:56:48 GMT

Jandmc,

Try swapping the location of the problem camera with a camera that is behaving as expected to see if the issue follows the camera or the location. That will help isolate the issue.

JamesC

Re: static noise on ultra 4K camera

hfjj — Tue, 04 Jun 2019 02:47:35 GMT

hi, I have some trouble with my arlo.there is no notification to my app in the armed model.Even i have set everything with motion detected send notification to my app and email. In fact there is nothing to my app and email. please help me

Re: static noise on ultra 4K camera

jguerdat — Tue, 04 Jun 2019 14:15:59 GMT

You may need to remove and resync the camera. Be sure all permissions for the app in the phone settings are enabled.

Re: static noise on ultra 4K camera

Jandmc — Tue, 04 Jun 2019 14:54:30 GMT

I contacted Arlo and we attempted to trouble shoot the camera...unfortunately it is a defective camera and needs to be sent back.

Re: static noise on ultra 4K camera

hfjj — Wed, 05 Jun 2019 01:24:46 GMT

In this process,I have reboot the basa , remove and then resync the camera. I am sure all permission for the app in the phone ara enabled. Because i have open the notifition sent to my phone and email when the motion detectied. finally, my arlo system is up to data.