topic Re: Arlo Ultra how to activate free plan in Arlo Ultra

Arlo Ultra how to activate free plan

MortenBW — Sun, 19 May 2019 08:32:02 GMT

Hi,

How do I activate my free 1 year smart plan? I had to re-install and now it is not an option!

Regards

Re: Arlo Ultra how to activate free plan

JamesC — Mon, 20 May 2019 16:26:20 GMT

MortenBW,

The free 1 year premier subscription plan is automatically applied to your account when you install the SmartHub. The free plan can only be applied one time.

JamesC

Re: Arlo Ultra how to activate free plan

MortenBW — Wed, 22 May 2019 17:41:09 GMT

Hi
Sorry for not accepting your answer.
Approx. 2 months ago I bought your top model, Arlo Ultra with 4 cameras. Since there was a software bug in your system, Arlo support told me to reset my setup and start over.
Now I get to know that because followed your instractions I lose my right to 1 year free Arlo Smart. It can not be true.

Regards
Morten

Re: Arlo Ultra how to activate free plan

JamesC — Thu, 23 May 2019 16:25:34 GMT

MortenBW,

Did you change accounts or simply remove and re-add the SmartHub to the same account?

JamesC

Re: Arlo Ultra how to activate free plan

bbeagle — Fri, 24 May 2019 13:49:58 GMT

My Arlo Ultra pack never gave me the option for a 1 year subscription, so I called support....

They told me to sign up for the 1 month free trial, and they would solve the issue by then. In 1 month, they never called me or solved the issue. So, I called and they credited my account for a 1 year subscription.

Re: Arlo Ultra how to activate free plan

MortenBW — Sat, 25 May 2019 03:58:37 GMT

Hi,

I did a reset of the smarthub and used same account after..

Regards

Re: Arlo Ultra how to activate free plan

MortenBW — Tue, 28 May 2019 16:06:19 GMT

anyone from Arlo out there? I can't accept that because of advice from your support, I have lost my subscription - it that the way you do business?

Re: Arlo Ultra how to activate free plan

JamesC — Tue, 28 May 2019 16:53:14 GMT

MortenBW,

I will reach out to you in a private message to collect more information on this issue.

JamesC