topic Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped. in Arlo Ultra

Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Tue, 28 May 2019 14:11:06 GMT

It worked fine then all of a sudden it quit .

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

JamesC — Tue, 28 May 2019 16:15:51 GMT

wdarrellr,

Can you provide more detail about what you're experiencing?

JamesC

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Tue, 28 May 2019 20:41:52 GMT

I have had ARLO secretly cameras for a long time I had the older system I just got the Ultra two or three weeks ago they were working fine but then all of a sudden the email video stopped working I get the email but no video. It started about 7:07:05 AM EDT on May 23 2019.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

treebuilder — Wed, 29 May 2019 14:49:11 GMT

I have the same problem with my Arlo Pro 2s, and it started around the same time.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Wed, 29 May 2019 15:31:21 GMT

Is it still not working?

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

treebuilder — Wed, 29 May 2019 15:57:57 GMT

It is still not working.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Wed, 29 May 2019 16:45:01 GMT

I think it is with there servers they get the camera feed before it is sent to us. I don't think why or how to fix it.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

treebuilder — Wed, 29 May 2019 16:54:24 GMT

No, it's because they changed the HTML used in sending the emails, which is causing display issues with quite a few browsers and email clients.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Wed, 29 May 2019 17:23:06 GMT

Do you think they will fix it soon or should I just send it back to Amazon?

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

JamesC — Mon, 03 Jun 2019 16:22:02 GMT

A fix was released that should address this issue. Are you still experiencing the same behavior or is this now resolved?

JamesC

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

treebuilder — Mon, 03 Jun 2019 17:44:27 GMT

I don' tknow if it's fixed, but I can certainly say it changed: I no longer get emails for alerts, for some reason now.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Mon, 03 Jun 2019 19:59:39 GMT

It has changed but it is still not working like it was in the past. They have until june the 11th to fix it if not I will return my ARLO Ultra system back to Amazon. That is the last day I can return it and get a refund.

Re: Arlo Ulta no videos on emails. Stopped working last week. Support has not helped.

wdarrellr — Wed, 05 Jun 2019 13:03:34 GMT

No they have still not fixed it and I don't think they will. I don't think they know what they did to break it.