Add PVR to 2nd Camera Ended in Impossible Loop

catemp — Sat, 25 May 2019 03:27:27 GMT

I had PVR on one camera. I went to add it to a second camera. The system said I had a refund due on the plan for one camera and the total due for the PVR on two cameras was $38 plus tax and fees. I clicked complete payment and I got a cannot complete at this time. I called support which was a compete waste of time. Stated they would escalate and call back. Which didn't happen. I ran through it again online only this time just for the one camera that didn't have PVR. Got another error message. I checked my credit card, I have now paid for both cameras to have PVR but I don't get 4K recordings. Is arlo really this incompetent? Customer service is a joke. Their online tools don't work. And there exists no way to escalate. I'm beyond frustrated. I guess contact the FTC, BBB and credit card company to dispute. Not sure what else to do.

Re: Add PVR to 2nd Camera Ended in Impossible Loop

JamesC — Tue, 28 May 2019 17:14:14 GMT

catemp,

I will reach out to you in a private message to gather more information on the issue you're experiencing.

JamesC

topic Add PVR to 2nd Camera Ended in Impossible Loop in Arlo Ultra

Add PVR to 2nd Camera Ended in Impossible Loop

Re: Add PVR to 2nd Camera Ended in Impossible Loop