topic Re: Geofencing DEFECT In/Out of Zone in Arlo Ultra

Geofencing DEFECT In/Out of Zone

XJW — Fri, 24 May 2019 05:58:18 GMT

I'm raising this post to track/discuss this issue with Geofencing. Arlo app is frequently failing to detect in/out of zone. Manually changing mode to disarmed and then back to Geofencing appears to fix it.

Can someone with an Ultra kit test/provide feedback as to whether they see this defect.

I have 2x LG G6 on Android 8.0.1 using Geofencing medium sized zone. Arlo and Arlo Pro cameras.

I would highly recommend Arlo add an option for detecting wifi SSID. Make the GPS location update a secondary check. This will save battery and will be more reliable. Using GPS as a secondary check will ensure that a temporary interruption to wifi will not cause issues. Just an option.

If IFTTT supported custom modes I would use a simple check for WiFi SSID to implement Geofencing. This would use very little battery and would be much more reliable. I have been using it for years for other purposes.

JamesC confirms Arlo will release more fixes for Geofencing Defects soon. I will post comments here as soon as the updates are made available.

Please comment if you see this defect. Hopefully more data will help Arlo to isolate the defect.

Re: Geofencing DEFECT In/Out of Zone

rdu430 — Fri, 24 May 2019 11:09:14 GMT

I am also having this problem. Started a couple of weeks ago after iOS update to my phone.

Re: Geofencing DEFECT In/Out of Zone

wldrns1 — Fri, 24 May 2019 11:23:27 GMT

Base Is VMB4000. Pro Cameras. Same problem here.

Re: Geofencing DEFECT In/Out of Zone

agarlo — Fri, 24 May 2019 19:08:16 GMT

Same here. My system no longer disarms when we enter the geofencing area. Both phones indicate in-zone however I must select disarm and reselect geofencing for geofencing to recognize the phones are in-zone. I use an iPhone XS, iOS 12.3, base station VMB4000r3 version 1.12.2.1_2798, app version 2.7.7 (56). Looking for an update on if ARLO is aware and working the issue. Just started 2 days ago.

Re: Geofencing DEFECT In/Out of Zone

ColoArtist — Fri, 24 May 2019 21:16:21 GMT

Add me to the list. Identical problem. Two days ago geofencing stopped recognizing when I returned home. To active home I had to switch to another mode and then back to geofencing, then it'd recognize I was within range.

Nearly identical equipment too. iPhone Xs, iOS 12.3, base station VMB5000r4, firmware 1.12.2.0_33535.

Today the system started getting flakier. It's missing recordings. A number of times it missed detecting and recording when I walked by the cameras and when I drove my car into and out of the driveway. They weren't slight motions it missed, but clear and obvious events it should have easily caught.

It's getting worse. I checked my recordings thinking maybe the system was slow to update and that the missing recordings might have shown up. Not only were they not there but absolutely nothing has been recorded during the last hour. There was a bunch of activity going on during that period.

Restarting the hub didn't change anything. Also I checked for recordings using my iPad and also Safari on my MacBook. Nothing different on either of those. So I don't think the missing recordings have anything to do with my iPhone or the version it's running. Which reminds me, the geofencing problem didn't happen at the same time I upgraded the iOS.

Arlo server probems?

Re: Geofencing DEFECT In/Out of Zone

XJW — Fri, 24 May 2019 21:22:17 GMT

I am guessing that Arlo use an Agile delivery methodology and as with many companies that fail to understand Agile they have not implemented any quality standards resulting in the deployment of poorly tested solutions. This product is frustrating for customers.

Re: Geofencing DEFECT In/Out of Zone

ColoArtist — Fri, 24 May 2019 23:28:06 GMT

It doesn't answer the problem with geofencing, but my problem with missing recordings is because of Arlo server problems. Here's a link to check on their servers...

https://status.arlo.com

Re: Geofencing DEFECT In/Out of Zone

XJW — Sat, 25 May 2019 00:16:32 GMT

They also appear to have activated Activity Zones for Cameras that can't use them.

Arlo really need to take a good look at their development and test methods. Get some experts to help define standards and improved test and release processes. Agile does not mean that you can deliver poorly tested crap into production.

Re: Geofencing DEFECT In/Out of Zone

VegemanNZ — Sat, 25 May 2019 02:58:29 GMT

yup...same problem here.

It's a similar theme with Arlo's...they work for awhile, then a software update breaks it, and then we have to wait again.

My Geofencing was working really well last week, and then it stopped detecting home and away. Sure enough, I see that the failure to detect coincides with Andriod Update. So I cleared app data, cleared caches, reinstalled etc...and it's still not working. I guess I'm back to waiting for the next bug release.

Samsung Note 9, latest OS, fresh restart with optimisation, reinstalled app etc etc.

Users shouldn't have to work this hard to make it work!

Re: Geofencing DEFECT In/Out of Zone

XJW — Sat, 25 May 2019 06:14:11 GMT

Now I am seeing both phones detected as "In Zone" but Geofencing is stuck in the Away mode.

Geofencing has been a debacle for years. When will Arlo leadership bring in more effective management ?????

Re: Geofencing DEFECT In/Out of Zone

ColoArtist — Sat, 25 May 2019 20:19:21 GMT

Apple released an iOS update a couple days ago. Installed iOS 12.3.1 on my iPhone. Made no difference, geofencing still doesn't recognize my return to home.

Arlo released a new version on their iOS app, version 2.7.9. Installed it. Made no difference.

Reset every option in the geofencing mode. No difference.

As a side note, although their server status shows everything to be fine, I'm still getting some skipped recordings. The ones I know of are rather obvoous activites such as my pulling out and pulling into my driveway and also my walking up to my front door.

Re: Geofencing DEFECT In/Out of Zone

Muzz — Sun, 26 May 2019 06:40:19 GMT

Yes i have the same issue, only started happening about 4 or 5 days ago, arms fine when i leave home but wont disarm when i get back home despite saying that i am in zone.

Re: Geofencing DEFECT In/Out of Zone

BrentFet — Sun, 26 May 2019 20:18:33 GMT

Geofencing not switching back to home mode after returning home. Setting it to Home and then back to geofencing will set it back to home mode. When I leave it switches to Armed mode and when I return home it stays in Armed mode. This might have started with the last iOS update.

Re: Geofencing DEFECT In/Out of Zone

PattCon — Sun, 26 May 2019 22:35:45 GMT

Also experiencing geofencing issues, was working perfectly until about a week ago when my partners iPhone7 no longer disarmed the system when she arrived home. On Friday I started experiencing the same issue with my iPhoneXS, I can force the disarm by changing the Arlo Mode from Geofencing to something else then back again or by turning off and on location settings for Arlo but this is hardly acceptable.

Re: Geofencing DEFECT In/Out of Zone

KelleyO — Mon, 27 May 2019 00:55:47 GMT

Same issue here. Arms when I leave home but doesn't disarm when I return. I'm current with iOS update and newest version of arlo app for my iPhone 8. Boyfriend experiences same thing at his house. Only way to disarm is to flip out of geofencing and back in. Annoying!

Re: Geofencing DEFECT In/Out of Zone

DeanRichards — Mon, 27 May 2019 01:25:08 GMT

I to am having exactly the same issue which started (again) from the previous IOS update. I then updated ARLO app again yesterday foolishly thinking that they had fixed the problem, but when getting to the office this morning, still Armed and sending me notifications even when both phones are showing as In-Zone. I had tried every trick that I could search for and them some, but to no avail. Had to manulally disarm it.

Why Netgear, after every single update you issue, we have the Geofencing problem and takes another month to fix it only to find the problem is back on teh next update?

This is not some $20 system we purchased.

Not a happy customer (again)

Re: Geofencing DEFECT In/Out of Zone

DeanRichards — Mon, 27 May 2019 01:33:08 GMT

Why Netgear, after every single update you issue, we have the Geofencing problem and takes another month to fix it only to find the problem is back on the next update?

This is not some $20 system we purchased.

iPhone Max (both Phones) latest IOS firmware, Lastest ARLO IOS App. as of 27-5-2019

Not a happy customer (again)

Re: Geofencing DEFECT In/Out of Zone

Muzz — Mon, 27 May 2019 04:01:52 GMT

It looks like it is affecting iOS and Android exactly the same as i have android and am getting exactly the same issue as you folks on iOS.

Re: Geofencing DEFECT In/Out of Zone

Rewai — Mon, 27 May 2019 04:39:39 GMT

Simply reinforcing what has been said here. Geofencing works when leaving the house but not when I return.

Have cold booted iPhone, updated the app, powered off then on the Arlo base unit.

Re: Geofencing DEFECT In/Out of Zone

michaelkenward — Mon, 27 May 2019 10:19:32 GMT

Lots of similar reports for Pro 2 cameras:

Arlo Pro Geofencing no longer working - Arlo Communities

Arlo 2 geofencing - Arlo Communities

Re: Geofencing Not Working After 2.7.6 Update - Page 3 - Arlo Communities