topic Re: Purchase Premium Video Recording Error in Arlo Ultra

Purchase Premium Video Recording Error

TNMasterplan — Sat, 18 May 2019 16:06:01 GMT

On the Arlo website, when I click the Premium Video Recording (Sign Up Now) button, I get the below error.

HTTP Status 404 - /account/v3/&_ga=2.119340682.243850067.1558096291-1371871752.1558096291

Re: Purchase Premium Video Recording Error

JamesC — Mon, 20 May 2019 18:37:54 GMT

TNMasterplan,

Are you using a mobile device or the web browser from a computer? Can you provide a screenshot?

JamesC

Re: Purchase Premium Video Recording Error

TNMasterplan — Tue, 21 May 2019 19:22:02 GMT

I am on Web Browser Firefox 66.0.3 -- Now the page does not throw the error, but when I click the Shop Now, it takes me to my subscription page with no option to purchase Premium Video Recording

Re: Purchase Premium Video Recording Error

JamesC — Tue, 21 May 2019 20:21:14 GMT

TNMasterplan,

From that page, click "Change Plan", this will take you to your account level plan (you don't want to make any changes to this, simply click continue). You should then see the PVR option.

JamesC