topic Re: How do I accept a grant access request? in Arlo Ultra

How do I accept a grant access request?

NZ_Amber — Sat, 11 May 2019 06:54:53 GMT

I have a new set of Arlo Ultra Cameras. It’s easy to share access. Unfortunately it isn’t easy or effective to accept the access.
The person I share with is told to set up an account. They do this and download the app and sign in using the same email address I shared with. They can’t see any devices or any recordings.
The emailed instructions don’t help at all.
Any advice??

Emailed instructions;
It’s easy to accept this invitation and tune in. Just create your own arlo.netgear.com account by clicking on this link:
Create my own Arlo Account
If the link above doesn’t connect you to the arlo.netgear.com website, copy and paste this address into your browser: (long link deleted)
Just like Arlo itself, it’s that simple to stay connected to the things that matter most! If you’d like to learn more about what makes Arlo the world’s easiest home monitoring system, visit. https://arlo.netgear.com and explore the possibilities.
The Arlo Team

Re: How do I accept a grant access request?

brh — Sat, 11 May 2019 11:15:50 GMT

@NZ_Amber,

once the recipient has set up their Arlo account, the account owner should go back into the Grant Access section of the app and select which cameras he/she wishes to share and assign whatever Administrative rights to the recipient.

Brian

Re: How do I accept a grant access request?

NZ_Amber — Sat, 11 May 2019 19:33:57 GMT

They have already set up their account with the same email used to invite them.
I have already selected which cameras they should have access to.
Their Arlo app is completely empty. The invitation still shows as pending.

Re: How do I accept a grant access request?

brh — Sat, 11 May 2019 22:52:29 GMT

@NZ_Amber,

Not sure what is going on, but what happens when they click on the link provided in the invitation email? It would appear that they aren't accepting the invitation since it still shows pending. See this article:

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Brian

Re: How do I accept a grant access request?

NZ_Amber — Sat, 11 May 2019 23:00:35 GMT

I’ve followed all the instructions in that article. They have clicked on the link - all it takes them to is a page to get up an account which they’ve done. Then they log in and it’s empty.
I’ve also deleted their access and tried again.
Nothing is working to share visibility.

Re: How do I accept a grant access request?

brh — Sat, 11 May 2019 23:34:16 GMT

@NZ_Amber,

I just shared my production account with an older unused account and it worked fine. Are they clicking on the long link that starts with https://arlo.netgear.com/?registrationToken=?

This long link is what sends the invitation token to them to register the invitation info.

After that they should simply log in to their account.

Brian