topic Re: Arlo Ultra Base Arlo 2 camera not connecting in Arlo Ultra

Arlo Ultra Base Arlo 2 camera not connecting

JNed — Mon, 15 Apr 2019 11:18:44 GMT

Ever since around 6pm yesterday my Arlo 2 cameras that I have running on my ultra base just sit at connecting. I power cycled my internet and router, reset the base and removed batteries from the camera with no luck, Ultras connect fine. The strange thing is it will show live video when under the video settings but don't detect motion or won't connect live feed on the main page. Been working fine since I got the Ultra a few months ago. I plan to replace with Ultras once the outdoor plugs arrive. I'm using the Ios app. Ill try the web version when I get to work to see if anything different.

Re: Arlo Ultra Base Arlo 2 camera not connecting

JamesC — Mon, 15 Apr 2019 16:56:07 GMT

JNed,

How many cameras total are connected to your SmartHub? Are you trying to stream them individually or all at once?

JamesC

Re: Arlo Ultra Base Arlo 2 camera not connecting

JNed — Mon, 15 Apr 2019 17:04:16 GMT

Only that particular one. I just tried the after that other one failed and those are working.

Re: Arlo Ultra Base Arlo 2 camera not connecting

JNed — Mon, 15 Apr 2019 17:06:44 GMT

I also tested it online thru web portal. When online it says issue connecting to media server on the Arlo 2 cameras

Re: Arlo Ultra Base Arlo 2 camera not connecting

JNed — Mon, 15 Apr 2019 22:09:04 GMT

I power cycled everything again when I got home from work and now all working. Guess must've been some type of outage. We did have high wind gusts in the area.