topic Re: Slow delay in Arlo Ultra

Slow delay

Gloryrob — Tue, 09 Apr 2019 16:38:54 GMT

Why is there a slow delay on picking up objects people cars and animals. My pro 2 connected to Ac outlet . Gives me 3 to 4 seconds before anything comes into the picture. My ultra is connected to a Ac outlet as well . I have it at 100 motion detection. I get objects recorded 3 to 4 seconds delay .

Re: Slow delay

jguerdat — Tue, 09 Apr 2019 18:26:56 GMT

That's the 3 second lookback offered when plugged in. It's a feature so you can see what happened before the trigger event should the need arise.

Re: Slow delay

VCG — Tue, 09 Apr 2019 18:47:39 GMT

Does the ultra have this feature? I have a delay on my ultra cameras, but they're on battery power. I don't know about the pro2, I only have ultra.

Re: Slow delay

jguerdat — Tue, 09 Apr 2019 20:10:03 GMT

Yes. You have to have it using AC power since the camera is essentially streaming the whole time which is the only way to get that preview.

Re: Slow delay

Gloryrob — Tue, 09 Apr 2019 20:42:58 GMT

I’m sorry guys what I meant was . My Arlo Ultra is not giving me the extra 3 or 4 seconds that my pro 2 does . Even though I have the ultra connected to AC outlet.

Re: Slow delay

JamesC — Tue, 09 Apr 2019 20:55:36 GMT

Gloryrob,

You could be experiencing an issue due to the Ultra cameras positioning. Due to the much larger field of view, Ultra's area of optimal motion detection is a little different than your Pro 2.

Take a look here for more information on this: How do I position my Arlo Ultra camera to detect motion in specific areas?

JamesC