topic Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect in Arlo Ultra

Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

Dro79 — Fri, 05 Apr 2019 15:06:16 GMT

I have both systems and nest comes right back on I just purchased the 4K 2 camera system and I had to reset my Comcast modem and Arlo won’t reconnect its amazing how something so simple can make something expensive garbage it’s truly sad. I will also be returning.

Re: Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

JamesC — Fri, 05 Apr 2019 16:31:44 GMT

Dro79,

When you say Arlo won't connect, can you provide more detail? What LED behavior are you seeing on your SmartHub? Does the SmartHub show online on your account under "My Devices"?

JamesC

Re: Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

Dro79 — Fri, 05 Apr 2019 18:46:25 GMT

Hub light is green in the app everything is off line. That’s just from the Comcast router being rebooted not a power outage but from what I was reading it seems like a power outage is more troublesome then a reboot.

Re: Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

JamesC — Fri, 05 Apr 2019 20:50:45 GMT

Dro79,

Have you tried power cycling the SmartHub?

JamesC

Re: Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

Dro79 — Sat, 06 Apr 2019 03:30:12 GMT

I remotely rebooted the router so I couldn’t cycle the hub

Re: Purchased Arlo Ultra 2-Camera System. Had to reset my Comcast modem but Ultra won't reconnect

JamesC — Mon, 08 Apr 2019 16:47:27 GMT

Dro79,

Are you able to physically power cycle the SmartHub? Are you still experiencing an issue?

JamesC