topic Re: CVR not working? in Arlo Ultra

CVR not working?

User1417 — Sat, 03 Jan 2026 20:31:58 GMT

I have 3 cameras I pay for a subscription for my CVR and two haven't worked since November. I keep putting in support help and cant get help. I've restarted them, re-added them, took the battery out. What gives? Has this happened to anyone else? and what was the solutin?

Re: CVR not working?

ShayneS — Tue, 06 Jan 2026 00:00:09 GMT

@User1417

Do you see the CVR option within your app after selecting the device?

Re: CVR not working?

User1417 — Tue, 06 Jan 2026 02:18:56 GMT

Yes, I pay for 3 cameras and only one the CVR actually works. The other two just jump to the current time

Re: CVR not working?

ShayneS — Tue, 06 Jan 2026 19:44:42 GMT

The CVR subscriptions are per camera based. Are you saying you purchased three subscriptions for each camera?

Re: CVR not working?

User1417 — Tue, 06 Jan 2026 19:48:27 GMT

Yes I pay three subscriptions for three camera cameras. Was there another option?

two of the cameras that I’ve had the CVR subscription works for a little while and stopped working every time I go into the tab it just bounces back to current time and will never do a replay. They are plugged in. I have rebooted them. I have reconnected them and I am still having the same issue. so I’m paying for two subscriptions that are not working right now and I need help

Re: CVR not working?

ShayneS — Tue, 06 Jan 2026 19:57:38 GMT

@User1417

Does cvr work over the web portal for those other devices? If you like, I can escalate this to the appropriate team to review, and someone will reach out to you.

Re: CVR not working?

User1417 — Tue, 06 Jan 2026 19:58:01 GMT

Yes please thank you for the help

Re: CVR not working?

ShayneS — Tue, 06 Jan 2026 20:07:16 GMT

I sent that over. Someone will be reaching out as soon as possible. Please keep me in the loop so I can make sure this is resolved for you.

Re: CVR not working?

User1417 — Sat, 10 Jan 2026 22:29:26 GMT

I still haven’t heard from anyone!

Re: CVR not working?

ShayneS — Tue, 13 Jan 2026 01:20:30 GMT

Thank you for letting me know. I've inquired with the team to verify the root cause. I'll report back as soon as I have more info.

Re: CVR not working?

ShayneS — Tue, 13 Jan 2026 19:22:12 GMT

@User1417

Thank you for your patience while I looked into this. Your concern with the 3 CVR subscriptions and playback will be acknowledged shortly. You will be receiving a reply as soon as possible. Please keep me updated on this, and I'll make sure we get to a resolution.

Re: CVR not working?

User1417 — Mon, 02 Mar 2026 20:52:12 GMT

No resolution. At this point I'm paying for 2 cameras that aren't getting the service I'm paying for and Arlo hasn't reached out to help. How do I get a refund?