topic Re: Paid for subscription but not receiving service in Arlo Ultra

Paid for subscription but not receiving service

Jnicon — Fri, 30 May 2025 02:20:20 GMT

I have paid for a service two days ago and still have not received service, yet our bank account shows that we paid for a year in advance. Who do I talk to, to get this fixed or our money back?

Re: Paid for subscription but not receiving service

DannyBearAgain — Fri, 30 May 2025 05:34:21 GMT

Check in your account via the website my.arlo.com with a web browser on a pc to access the subscription menu and see if your devices have been assigned to your camera devices.

Although you may have a subscription for the account it means nothing unless it has been associated to the camera/s.

Re: Paid for subscription but not receiving service

BrookeN — Fri, 30 May 2025 13:38:53 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Paid for subscription but not receiving service

jguerdat — Mon, 30 Jun 2025 12:28:44 GMT

Somebody is playing with AI... ^^

Re: Paid for subscription but not receiving service

jguerdat — Tue, 15 Jul 2025 12:10:55 GMT

A-n-d, more AI...

Re: Paid for subscription but not receiving service

angela852black — Thu, 17 Jul 2025 05:49:14 GMT

Hello,

Contact your bank or credit card provider. File a dispute or chargeback.

Re: Paid for subscription but not receiving service

garry426milner — Sat, 23 Aug 2025 11:45:38 GMT

This information is really helpful for who really needs this.

Re: Paid for subscription but not receiving service

BrookeN — Mon, 25 Aug 2025 14:03:06 GMT

@garry426milner are you needing assistance regarding your subscription?