topic Re: Camera icon in Arlo Ultra

Camera icon

Abby2 — Mon, 14 Apr 2025 18:31:44 GMT

I have two Ultra cameras. While watching the videos, I noticed no camera icons on the video screen. I was looking for a way to take photos while watching the video instead of having to take screen shots on my ipad/iphone. I understand there is supposed to be one.

Re: Camera icon

michaelkenward — Tue, 15 Apr 2025 11:09:35 GMT

@Abby2 wrote:

I have two Ultra cameras. While watching the videos, I noticed no camera icons on the video screen.

Watching how?

If that is with a live camera there should be a camera icon at the bottom of the frame:

That came from watching with a browser at Arlo Web Portal.

Re: Camera icon

Abby2 — Tue, 15 Apr 2025 12:00:54 GMT

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

Re: Camera icon

michaelkenward — Tue, 15 Apr 2025 12:10:42 GMT

@Abby2 wrote:

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

Is that with "Live" view?

Re: Camera icon

jguerdat — Tue, 15 Apr 2025 12:19:06 GMT

If you have 4k live view enabled in the camera settings, you can't take snapshots or manually record. Turn that off and you can since it lowers the resolution to 1080p (I believe).

Re: Camera icon

StephenB — Tue, 15 Apr 2025 14:10:29 GMT

@Abby2 wrote:

I only have three icons on the video screens (1) volume, (2) microphone and (3) flashlight

Manual recordings and snapshots require an Arlo subscription. Is the camera in a subscription plan?

Re: Camera icon

Abby2 — Tue, 15 Apr 2025 14:46:05 GMT

Yes, I do. I got it fixed by going to 1080. Thanks to all

Re: Camera icon

StephenB — Tue, 15 Apr 2025 15:04:08 GMT

@Abby2 wrote:

I got it fixed by going to 1080.

Yeah, there is no manual recording if you use 2K/4K livestreaming.