topic Re: Issue with Local Recording After Recent Update on 03/11/25 in Arlo Ultra

Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Fri, 21 Mar 2025 04:34:40 GMT

Issue with Local Recording After Recent Updat

I noticed that my Arlo camera stopped recording locally on the same day your version update was pushed on 03/11/2025. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

Your assistance would be greatly appreciated.

Best regards,

Re: Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Fri, 21 Mar 2025 04:36:19 GMT

Re: Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Fri, 21 Mar 2025 04:37:51 GMT

Please find above pictures for more details. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

Re: Issue with Local Recording After Recent Update on 03/11/25

StephenB — Fri, 21 Mar 2025 11:25:36 GMT

@sabdelmoumen wrote:

Please find above pictures for more details. This issue has been ongoing for more than a week now. Could you kindly look into this matter and provide an update on your findings?

It looks like the base isn't seeing the microSD card. Have you tried removing it, and connecting it to a PC? If the PC offers to repair it, let it do that. Then put it back into the smarthub.

Maybe also restart the smarthub if you haven't tried that.

Re: Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Fri, 21 Mar 2025 15:17:14 GMT

I have tried all the solutions you mentioned, but no luck. It is strange that the recording stopped working the same day the update was pushed on 03/11/25, as shown in my pictures. This makes me think the software update might be the cause.

Re: Issue with Local Recording After Recent Update on 03/11/25

StephenB — Fri, 21 Mar 2025 16:54:45 GMT

@sabdelmoumen wrote:

I have tried all the solutions you mentioned,

When you connected the microSD card to your PC, were you seeing recent recordings on the card?

That info would help sort out whether this is a recording problem or a playback problem.

Re: Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Fri, 21 Mar 2025 19:43:00 GMT

There have been no recordings since the software version update released on 03/11/25.

Re: Issue with Local Recording After Recent Update on 03/11/25

StephenB — Sat, 22 Mar 2025 12:17:48 GMT

@sabdelmoumen wrote:

There have been no recordings since the software version update released on 03/11/25.

And you checked that on the PC (browsing the microSD card)?

Or is that just what you are seeing in the app?

Re: Issue with Local Recording After Recent Update on 03/11/25

sabdelmoumen — Sat, 22 Mar 2025 18:03:46 GMT

@StephenB , It started working on its own, and it seems the issue has resolved itself. Thanks for your help!