topic Re: Local recordings no longer able to view in app in Arlo Ultra

Local recordings no longer able to view in app

Ageorge — Thu, 19 Dec 2024 01:57:11 GMT

Have 3 Ultra cameras connected to VMB5000 base station all connected to home wifi. For 3 years have been able to view saved videos on the local storage through the Arlo app. All of a sudden this is no longer possible. Just get the following message. Haven’t changed anything network wise for this to happen.
have tried removing all devices and re adding, deleted and reinstalled the app. Log in, log out.
Have checked sd card in computer and recordings are there but just unable to view in app.

Has anyone got anymore suggestions? I’m nearly positive it’s an Arlo app problem…

Re: Local recordings no longer able to view in app

BrookeN — Thu, 02 Jan 2025 15:48:29 GMT

Are you still seeing this same behavior?

Re: Local recordings no longer able to view in app

Ageorge — Fri, 03 Jan 2025 00:35:17 GMT

Yes.

I check the app every now and then to see if it’s working. Last time it did was the 23rd December.

Re: Local recordings no longer able to view in app

BrookeN — Fri, 03 Jan 2025 15:19:35 GMT

Can you try getting the app on the newest software and see if that helps with the behavior you are seeing.

Re: Local recordings no longer able to view in app

Ageorge — Fri, 03 Jan 2025 21:59:47 GMT

As in update the app? I’ve tried that multiple times.

Re: Local recordings no longer able to view in app

jguerdat — Sat, 04 Jan 2025 16:38:04 GMT

I think she's referring to migrating to the new interface that uses Feed to view recordings rather than the old Library. To do so, choose to install a Pro 5 camera even though you don't have one. The first step is to migrate the account after which you can just back out of the bogus install. The new interface is significantly different and custom modes don't transfer (and you can't create one). You have to use the 3 default modes to do what you want. Here' an FAQ that may help you get started:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Local recordings no longer able to view in app

Ageorge — Thu, 09 Jan 2025 19:46:39 GMT

That seems like a very unnecessary work around. Why has the user interface changed? And why wasn’t anything sent out to inform users that this was the case?

Re: Local recordings no longer able to view in app

jguerdat — Fri, 10 Jan 2025 14:47:36 GMT

The UI changed a couple of years ago when the security system (hub and sensors) was released. However, no one was being forced into migrating to it unless adding new cameras, etc. There has been a slow movement of causing users to migrate (all new users automatically get the new interface) so it's been a mixture of how and when any particular user gets migrated.

Shared cameras are a notable example of this where someone changes the interface and then everyone else is forced to do the same to maintain the same experience. There's nothing other than migrating all users to the new interface that can fix this.

Re: Local recordings no longer able to view in app

Ageorge — Sat, 11 Jan 2025 01:31:01 GMT

Ok. I feel like there should be an easier way to do so though? The link you sent seems to be all about rules etc. which is quite different to what you said about installing a camera I don’t even have. Is there any more instructions detailed from start to finish anywhere?

Re: Local recordings no longer able to view in app

Ageorge — Sat, 11 Jan 2025 01:31:45 GMT

As in do I need to uninstall everything before I start etc?

Re: Local recordings no longer able to view in app

jguerdat — Sat, 11 Jan 2025 15:04:37 GMT

No uninstalls are required. ALso, I understand that my link was not about this issue but just wanted to give you an idea of how the new interface works before you migrated. Eventually, everyone will be automatically migrated but right now you have a choice as to whether to do so or stay put.

The "addition" of a non-existent camera is a workaround to simply cause the migration to occur. Yes, there could be an official solution built into the app but I suspect Arlo isn't ready to handle the storm of complaints afterwards. In any event, by choosing to install a camera newer than the Pro 4, the migration is forced as a first step since the new interface is required. Once the migration is complete, there's no need to continue with the install which would fail anyway.

Re: Local recordings no longer able to view in app

Ageorge — Sun, 12 Jan 2025 01:24:39 GMT

Ok. I’ve done the switch over to the new interface. It worked for the first day. And once again back to where I started this morning. When selecting “feed” now, I no longer have the to option to toggle from cloud to local. Just the option to buy a plan…

Re: Local recordings no longer able to view in app

StephenB — Sun, 12 Jan 2025 12:04:58 GMT

@Ageorge wrote:

Ok. I’ve done the switch over to the new interface. It worked for the first day. And once again back to where I started this morning. When selecting “feed” now, I no longer have the to option to toggle from cloud to local. Just the option to buy a plan…

Do you see recordings when you

go to the Devices page
select the smarthub
go into "Storage Settings"?

Re: Local recordings no longer able to view in app

jguerdat — Sun, 12 Jan 2025 15:48:30 GMT

I also see the Local selection missing on my Android app the first time I go to Feed. That forces me to go to any other display (Z dashboard, etc.) and then back to Feed to see the proper display.

As noted above, the hub's Storage Settings also displays the videos.

Re: Local recordings no longer able to view in app

Ageorge — Thu, 16 Jan 2025 19:22:24 GMT

Yes but only back to January 11. Which is what I can see “sometimes” in the local feed. Still getting the same message pop up about connection settings.

Re: Local recordings no longer able to view in app

Peruspena — Sun, 26 Jan 2025 09:51:52 GMT

Hello,

I am experiencing the same issue as the person above. The most recent recording visible in the Arlo app is from January 18th, even though the camera has been recording since then. The same error message appears when trying to open recordings. I am using the latest iPhone app, and the new Arlo interface has been in use for quite some time.

Re: Local recordings no longer able to view in app

StephenB — Sun, 26 Jan 2025 11:25:21 GMT

@Peruspena wrote:

I am using the latest iPhone app

5.4.2 (8923)? Or something else?

@Peruspena wrote:

The same error message appears when trying to open recordings.

Do you see the error only when the phone is not on your home wifi?

Or do you see it when the phone is on your home wifi?

@Peruspena wrote:

The most recent recording visible in the Arlo app is from January 18th, even though the camera has been recording since then.

Have you ejected the storage using the app, and then connected it to a PC? If you do that, do you see newer recordings in the storage?

Re: Local recordings no longer able to view in app

Peruspena — Sun, 26 Jan 2025 17:46:08 GMT

Im using version 5.4.2 (8923)

The error message appears when Im on the same Wi-Fi network as the Arlo device. I havent enabled port forwarding, so I cant view the recordings through an external network.

I just tested the memory card with a computer, and the new recordings are visible there.

I havent made any changes to the devices or the app. The issue started on its own.

Re: Local recordings no longer able to view in app

Ageorge — Mon, 27 Jan 2025 01:39:07 GMT

Exactly the same as mine. Stuck on Jan 18th currently too. I’ve just about given up. I’m sure it’s an Arlo issue.

Re: Local recordings no longer able to view in app

StephenB — Mon, 27 Jan 2025 12:17:00 GMT

@Peruspena wrote:

Im using version 5.4.2 (8923)

The error message appears when Im on the same Wi-Fi network as the Arlo device. I havent enabled port forwarding, so I cant view the recordings through an external network.

I just tested the memory card with a computer, and the new recordings are visible there.

I havent made any changes to the devices or the app. The issue started on its own.

Have you tried uninstalling and then reinstalling the app?