https://community.arlo.com/t5/Arlo-Ultra/Verifying-identity/m-p/2420272#M23525 <P>Hi all.</P><P>So a frustrating issue that hopefully someone has had and could fix easily as we are not having any joy!</P><P>My email is the one that the account is set up with and my partner has access to the account.</P><P>For some reason, I now cannot get into the app to view live cameras, etc - nothing has changed at all, but it tells me it doesn't recognise my device.&nbsp;</P><P>It sends a push notification to my partner's phone and they accept it, I get and error message that something has gone wrong...</P><P>We have tried the different verification methods and still get the same error message.</P><P>The only thing that is different is there is a notification on my partner's phone under the PEOPLE tab that says RENEW ACCESS and when you tap on that it says her email address has expired.</P><P>There is nothing to tell you how to renew the email in either the app or in the dashboard.</P><P>HELP! We have no idea how to fix this as we've followed the instructions to no avail...</P><P>Is it a case of uninstalling, then reinstalling the app again?</P><P>Any suggestions gladly wanted!</P> Sat, 28 Sep 2024 22:26:59 GMT SKR78 2024-09-28T22:26:59Z https://community.arlo.com/t5/Arlo-Ultra/Verifying-identity/m-p/2420272#M23525 <P>Hi all.</P><P>So a frustrating issue that hopefully someone has had and could fix easily as we are not having any joy!</P><P>My email is the one that the account is set up with and my partner has access to the account.</P><P>For some reason, I now cannot get into the app to view live cameras, etc - nothing has changed at all, but it tells me it doesn't recognise my device.&nbsp;</P><P>It sends a push notification to my partner's phone and they accept it, I get and error message that something has gone wrong...</P><P>We have tried the different verification methods and still get the same error message.</P><P>The only thing that is different is there is a notification on my partner's phone under the PEOPLE tab that says RENEW ACCESS and when you tap on that it says her email address has expired.</P><P>There is nothing to tell you how to renew the email in either the app or in the dashboard.</P><P>HELP! We have no idea how to fix this as we've followed the instructions to no avail...</P><P>Is it a case of uninstalling, then reinstalling the app again?</P><P>Any suggestions gladly wanted!</P> Sat, 28 Sep 2024 22:26:59 GMT https://community.arlo.com/t5/Arlo-Ultra/Verifying-identity/m-p/2420272#M23525 SKR78 2024-09-28T22:26:59Z https://community.arlo.com/t5/Arlo-Ultra/Verifying-identity/m-p/2420632#M23526 <P>I have reached out to support regarding the 2FA behavior you are seeing. Support will be reaching out to you as soon as possible.&nbsp;</P> Mon, 30 Sep 2024 21:39:38 GMT https://community.arlo.com/t5/Arlo-Ultra/Verifying-identity/m-p/2420632#M23526 BrookeN 2024-09-30T21:39:38Z