topic Re: USB Storage reporting on VMB4540r2 in Arlo Ultra

Videos Not Available on Base Station

maharrm — Sun, 02 Jun 2024 12:42:11 GMT

I recently started to experience the error, “Videos stored on Base Station are not available. Please check connection settings.” when trying to access locally stored videos in the Library (I have a VMB5000r5 base station recording to a microSD card).

I have previously been able to access videos with Port Forwarding enabled and also without Port Forwarding when connected to my home network.

I have again disabled Port Forwarding and am connected on my home network, but still receive the same error.

i can see from the storage setting info that my microSD card appears to be saving videos as the amount of space used is increasing.

Anyone else experiencing this error recently? Thanks.

Cameras not recording to local storage

NYC-DanR — Wed, 20 Mar 2024 17:35:58 GMT

I have tried everything I can to have my cameras record to the home base hub. I have reformatted the USB drive and also exchanged it for a new. I cannot connect to the base hub. I reset it, and reset my modem!! Nothing works. What are the steps to evaluate? Dan

Re: Hub connections

StephenB — Wed, 20 Mar 2024 14:49:55 GMT

@NYC-DanR wrote:

I cannot connect to the base hub.

What do you mean by this???

Also,

what hub model do you have?
Do you have Pro 3 cameras, or do you have a different camera model?

Cannot view local storage

yammy86 — Tue, 16 Apr 2024 16:19:15 GMT

Hello,

I have local storage set up and sometimes it works but often when I go to access local recordings I get the error message, "There was an error obtaining your library. Arlo team is working on this issue."

If I power cycle my Home Station, recordings work for a bit, but within a few hours I get this error message again. Power cycling my Home Station every day is not a great workaround.

Additionally, I have recently upgraded my Arlo app in an attempt to resolve this issue and now have "Feed" instead of "Library". But when I open Feed I get the message, "You have found a premium feature." Is local storage not available via "Feed"?

Thanks,

Ben

Re: Cannot view local storage

StephenB — Tue, 16 Apr 2024 18:41:31 GMT

@yammy86 wrote:

Is local storage not available via "Feed"?

Unfortunately it's not in the Feed. Go to devices, and select the base. You'll see recordings in "storage settings".

Re: Cannot view local storage

yammy86 — Tue, 16 Apr 2024 19:33:49 GMT

Ah ok, thanks for that update. However, in storage settings I get the error message, "There was an error obtaining your library. Arlo team is working on this issue." Do you know if there's a fix for that?

Re: Cannot view local storage

StephenB — Tue, 16 Apr 2024 20:22:16 GMT

@yammy86 wrote:

Do you know if there's a fix for that?

Note I don't work for Arlo. But I don't know of any real fix.

You could try a factory reset of the smarthub. To do that you'd

Remove all the cameras connected to it from your account,
Remove the smarthub from your account
Do a paper-clip reset
Add the smarthub and cameras back.

No guarantees that will work, though it did resolve a local storage issue I had with one of my own VMB5000s.

Re: Cannot view local storage

yammy86 — Tue, 16 Apr 2024 21:10:16 GMT

Thanks for that info. One other update, I was getting this error while away from home. Then when I returned home, and was back on the same WiFi as the Home Station, it started working again.

Do you know if the local storage videos only available to be viewed when on the same WiFi network as the Home Station?

Re: Cannot view local storage

Edinburgh_lad1 — Tue, 16 Apr 2024 23:29:46 GMT

The fix for that message is to access the SmartHub from the same WiFi network. Whenever one access it outwith the local WiFi network - for example 4G/5G - that's when the message appears. If you want to access the local storage while 'on the move', you need to access your local network via a VPN connection/secure tunnel to your router, and then to your SmartHub.

The inability to access recordings via Feed is a big disappointment and unforgivable, especially that one is forced to use that keech of a new app.

Re: Cannot view local storage

StephenB — Wed, 17 Apr 2024 11:14:32 GMT

@Edinburgh_lad1 wrote:

If you want to access the local storage while 'on the move', you need to access your local network via a VPN connection/secure tunnel to your router, and then to your SmartHub.

Or alternatively set up port forwarding in your router.

Re: Cannot view local storage

Edinburgh_lad1 — Wed, 17 Apr 2024 12:41:12 GMT

Indeed.

The message 'There was an error obtaining your library. Arlo team is working on this issue' is misleading. Clearly Arlo isn't working on the issue and because there doesn't appear to be an issue. I think a programmer used an error code (or a series of error codes) with a generic message, hence this confusing the user.

Just to be clear: this is a "premium" product (as it's marketed) we're paying for as users...

Re: Cannot view local storage

yammy86 — Wed, 17 Apr 2024 13:34:42 GMT

Thanks, I was able to get this working eventually using port forwarding. I happened upon another article that described the steps.

This thread can be closed out, is working now!

Clips won't save to SD card

yemi_del_este — Sat, 18 May 2024 21:57:29 GMT

One of my 4 cameras stopped saving clips to the SD card on my base station. I get the alerts on my phone but when I check the SD card through the app there are no clips. I see the files from all of my other cameras. I power cycled the camera. Didn't help. Any know how to fix it?

Product: 4MC4040P

Base station: VMB4540

Re: Clips won't save to SD card

jguerdat — Sun, 19 May 2024 12:58:39 GMT

You selected the VMB4500 which doesn't have the ability to show recordings via the app - only the 4540 and 5000 hubs support this. You must safely Eject the drive from your base for viewing on a computer.

Re: Clips won't save to SD card

StephenB — Sun, 19 May 2024 21:23:26 GMT

@jguerdat wrote:

You selected the VMB4500 which doesn't have the ability to show recordings via the app - only the 4540 and 5000 hubs support this. You must safely Eject the drive from your base for viewing on a computer.

FWIW, the text in @yemi_del_este's post says

Product: VMC4040P
Base station: VMB4540

But the only base with an SD slot is the VMB5000.

@yemi_del_este - please do check the model of the camera and the base, and confirm what you have.

I'd first eject the storage and connect it to a PC. Then confirm that there are no recordings for the problem camera, but there are for the others.

Assuming that is the case, then I suggest doing a hardware reset on the camera.

remove it from the account
remove the camera from the housing and press sync until the LED flashes amber (about 15 seconds)
add the camera back to the account.

Step 2 assumes a Pro 3/Pro 4/Pro 5 or Ultra camera.

Re: Clips won't save to SD card

yemi_del_este — Sun, 19 May 2024 23:35:24 GMT

I have the 4540. (It wasn't available in the dropdown list when I created the post and I was required to put something, so I chose the closest option).

Re: Clips won't save to SD card

yemi_del_este — Sun, 19 May 2024 23:36:48 GMT

Oh, I see the confusion. I meant to say USB drive not SD card. Thanks.

Yes, I have a 4540.

I'll try removing the device and reinstalling. Thanks.

No Recordings for 18 hours

JasonKing — Sat, 25 May 2024 13:11:19 GMT

Woke up this morning to find one of my yard flags has been stolen and when I went to check the cameras, other than a single IFTT scheduled recording, nothing had been saved to my library since yesterday afternoon. IFTT is supposed to record every 30-minutes, but only a single run worked. None of the motion triggered cameras worked, even though they normally record every few minutes. I've restarted all of the cameras multiple times this morning, but only the doorbell records motion. I can manually view and record from any of the other cameras, but they won't detect and record motion. So frustrating to pay the steep subscription to only have the system fail exactly when you need it to.

Re: No Recordings for 18 hours

DeviDarkL — Sun, 26 May 2024 12:02:46 GMT

I am having the same problem. No recordings or notifications since two days ago. I have tried everything, reseting the camera, testing motion sensor (which works), can access the camera and the feed but no recording whatsoever or motion detection with push notification.

Re: No Recordings for 18 hours

JasonKing — Sun, 26 May 2024 14:35:32 GMT

Pretty obvious that Arlo made a server side update that broke their system again, and now all of us users get to play the testing game with their first line support who are kept in the dark about the real issue. Given that they broke it on Friday before Memorial Day weekend, it won't get an engineer to look at it until Tuesday, if we are lucky.