topic Re: VB5000 in Arlo Ultra

VB5000

JamesWilliam — Sat, 01 Jun 2024 19:15:08 GMT

Hello, I can’t add my Arlo ultra to Apple home. It keeps giving an error of can’t add accessory. Please can you help? I am using a base station VB5000 and home on IOS 17.5.1

Re: VB5000

BrookeN — Mon, 03 Jun 2024 19:40:54 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: VB5000

JamesWilliam — Tue, 04 Jun 2024 18:29:00 GMT

I have done what you requested and now it finds the base station but says HomeKit setup failed retry. If I retry it says the same thing.

Re: VB5000

BrookeN — Tue, 04 Jun 2024 19:23:10 GMT

Try logging out and logging back in and then resetting the basestation and try again please.

Re: VB5000

JamesWilliam — Wed, 05 Jun 2024 08:27:39 GMT

Hello,

I have done that but it still not finding the base station.

Re: VB5000

BrookeN — Wed, 05 Jun 2024 14:35:59 GMT

@JamesWilliam I do not see that any of the devices were re-onbaorded to the basestation. You will need to do a full reset on onboard the devices again.

Re: VB5000

JamesWilliam — Wed, 05 Jun 2024 16:07:27 GMT

I have done what you asked and re installed everything. It now finds the base station but says unable to add accessory, timed out.

Re: VB5000

BrookeN — Wed, 05 Jun 2024 16:14:27 GMT

I reset that token again. Can you reboot the base station then follow the instructions within the link I sent previously for setting up without a code.

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-camera-to-Apple-HomeKit

Re: VB5000

JamesWilliam — Wed, 05 Jun 2024 17:36:42 GMT

Hello, I did that and it found the base station and said connecting then said operation timed out. Now it can’t find the base station again.

Re: VB5000

JamesWilliam — Sun, 09 Jun 2024 08:20:05 GMT

Is there anything else I can do? The errors are-: ether, “can’t find the base station”, finds it and times out or says “accessory already exists in Home”.

Re: VB5000

BrookeN — Thu, 13 Jun 2024 19:01:47 GMT

Can you provide me a screenshot of the error as well as what you are seeing in Apple Home?

Re: VB5000

JamesWilliam — Sun, 16 Jun 2024 10:23:45 GMT

Hello,

I am currently after until Thursday. Once back I will send screen shots of the error messages. Thanks

Re: VB5000

JamesWilliam — Fri, 21 Jun 2024 14:50:51 GMT

Hello

Hello, when I try to connect Apple HomeKit I am just getting this and nothing else.

Re: VB5000

BrookeN — Fri, 21 Jun 2024 14:59:36 GMT

Try logging out and logging back in, resetting the basestation and see if it will allow you to follow the instructions to set up without a code. If that happens not to work the next step would be a full reset of the basestation and re-onboarding the cameras.

Re: VB5000

JamesWilliam — Sun, 23 Jun 2024 04:51:38 GMT

I have now managed to connect the cameras and they worked for a day. The next day they all say “not responding”

Re: VB5000

BrookeN — Mon, 24 Jun 2024 14:35:06 GMT

When you connected the cameras to homekit did you do a full reset?