topic Re: Arlo Ultra and Pro3 cameras not giving live view in Arlo Ultra

Arlo Ultra and Pro3 cameras not giving live view

Mister_Vic_ — Wed, 17 Apr 2024 00:53:49 GMT

Arlo Ulta and Pro3 cameras connect show they have strong signal yet will not allow for a live view when clicking “play” need help

now the story behind both of these cameras

they stopped working 600 days ago shortly after I put in a request with support after the long back and forth and going through EVERYTHING I was told to do the agent determined the cameras were defective

well a couple of days ago I randomly put batteries in both just to see what would happen and they turned on and I connected them to my base

so I factory reset the base and re added all of the cameras (8 around my property) again late at night

reconnected the two cameras that have been sitting for a very long time and still nothing

it shows they both have a strong signal they both even react when motion is detected yet still no live view

Instead it shows the last image they captured almost 2 years ago lol

does anyone have an idea how to “debug” these cameras with the USB insert on the side of them ?
if so how?

I would rather try to debug them then spend another 6-800 dollars on replacements

Re: Arlo Ultra and Pro3 cameras not giving live view

StephenB — Wed, 17 Apr 2024 11:16:16 GMT

Did you also factory reset the cameras? Or just the base?

Re: Arlo Ultra and Pro3 cameras not giving live view

Mister_Vic_ — Wed, 17 Apr 2024 13:25:40 GMT

I ended up factory resetting everything

figured since I was already outside on a ladder why not

Re: Arlo Ultra and Pro3 cameras not giving live view

StephenB — Wed, 17 Apr 2024 19:01:47 GMT

@Mister_Vic_ wrote:

I ended up factory resetting everything

figured since I was already outside on a ladder why not

Try moving one of the cameras close to the smarthub as a test (several feet away, not inches...)

Re: Arlo Ultra and Pro3 cameras not giving live view

Mister_Vic_ — Wed, 17 Apr 2024 19:07:30 GMT

With all due respect I did that already

internet is not the issue either I have a business package for my house

what I’ve seen is that these two cameras have some sort of bug in the software that needs to be flushed out and for whatever reason I cannot get a straight answer on how to debug them with the usb input on the side of the camera

Re: Arlo Ultra and Pro3 cameras not giving live view

StephenB — Wed, 17 Apr 2024 19:18:48 GMT

@Mister_Vic_ wrote:

for whatever reason I cannot get a straight answer on how to debug them with the usb input on the side of the camera

No idea if that port is enabled for debug in production cameras. Arlo hasn't (and likely won't) say.

@Mister_Vic_ wrote:

With all due respect I did that already

With all due respect we only know what you tell us.

Do you have these cameras in a subscription plan? If you do, it'd be useful to know if they are recording when motion is detected.

If they are not in a subscription plan, you might consider adding some local storage, and then see if the cameras are recording to the base. There have been some reports from people saying they are getting recordings but cannot livestream.

Re: Arlo Ultra and Pro3 cameras not giving live view

Mister_Vic_ — Thu, 18 Apr 2024 00:10:33 GMT

I have both local and cloud recording and have been paying for a subscription with Arlo , hence my frustration,

almost two years ago I had many back to back support requests with Arlo “support” and have jumped through all the technical hoops

and after spending over 2K on Arlo equipment over 4 years it’s getting very old so please excuse my short answers with you

from what I’ve gathered there is something that went wrong with these cameras when they last updated and it never corrected itself so from my experience in troubleshooting tech is leading me to believe that it’s an easy debugging fix

yet everyone that works with Arlo refuses to acknowledge this

and eventually directs me to purchasing new cameras 😂😂😂😂