topic Re: Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe. in Arlo Ultra

Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe.

Ranger12345 — Thu, 07 Mar 2024 19:53:02 GMT

Keep getting taken to a blank white page with "Arlo Safe" and "Arlo Secure" options.

Can't get to the video feed page.

And there is no tech support at Arlo.

Re: Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe.

StephenB — Thu, 07 Mar 2024 20:21:15 GMT

Are you talking about the app? Or my.arlo.com in a browser?

Are you seeing the devices, but not the library/feed?

Do you have a subscription for the cameras? If not, are you using local storage?

Re: Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe.

Ranger12345 — Fri, 15 Mar 2024 16:46:00 GMT

-No app.

-Using a PC.

-I DO have a subscription.

I figured out one problem. You can't sign into the regular website. I have to go to "myarlo". And then erase everything in the search-bar after the myarlo. So all of the "/account/v4/#/login" etc etc etc.

That gets me into the page I need.

But now, (last week or two) it tells me that it can't play videos in my browser (I've tried 2 different browsers). And that I need to download each video to watch it. But there doesn't seem to be any way to download them.

So all I can see now is the thumbnails of first frame of each video. And if I try to even click on them to make the thumbnail bigger, it shades it with the unable to play message.

Re: Can''t see my video feeds. I keep getting taken to a page with Arlo Secure and Arlo Safe.

StephenB — Fri, 15 Mar 2024 21:06:05 GMT

@Ranger12345 wrote:

But now, (last week or two) it tells me that it can't play videos in my browser (I've tried 2 different browsers). And that I need to download each video to watch it. But there doesn't seem to be any way to download them.

Arlo's 2K and 4K videos use HEVC compression. Chrome will play that on a PC that has hardware acceleration for HEVC (6th gen processor or later). Edge will play them, but you might need to purchase the Microsoft HEVC windows extension ($0.99). Firefox won't play them at all.

You can test browser playback using this site:

https://bitmovin.com/demos/stream-test?format=hls&manifest=https://demo.unified-streaming.com/k8s/features/stable/video/tears-of-steel/tears-of-steel-hevc.ism/.m3u8

Don't click on the "use our default", just click on the play icon in the middle of the video window. If you see the trailer, then the browser supports HEVC playback.

@Ranger12345 wrote:

-No app.

-Using a PC.

-I DO have a subscription.

I figured out one problem. You can't sign into the regular website. I have to go to "myarlo".

Yes, you need to use my.arlo.com.