topic Re: Existing system in Arlo Ultra

Existing system

JaelB — Thu, 29 Feb 2024 13:37:01 GMT

I purchased a new home with a doorbell and some cameras, I downloaded the app, but I have no PIN nor help from Arlo support on how to do so. There is not Phone number or email to contact for support. I need help please

Re: Existing system

StephenB — Thu, 29 Feb 2024 13:40:50 GMT

@JaelB wrote:
I purchased a new home with a doorbell and some cameras, I downloaded the app, but I have no PIN nor help from Arlo support on how to do so. There is not Phone number or email to contact for support. I need help please

Did you create an Arlo account?

Do you know if the previous owner removed the cameras (and doorbell) from their account?

Re: Existing system

JaelB — Thu, 29 Feb 2024 13:48:42 GMT

I did create my account, and the previous owner told me she will remove her account.

Re: Existing system

StephenB — Thu, 29 Feb 2024 14:05:43 GMT

@JaelB wrote:
I did create my account, and the previous owner told me she will remove her account.

Ask her to remove the cameras/doorbell before she deleted her account. That's supposed to happen automatically, but I think it is better to do it manually before account deletion.

Then you will need to go into "add device" in the app, and re-install the cameras. It is possible that some may need to be reset - if you give us the camera/doorbell models, we can help with that.

Re: Existing system

JaelB — Thu, 29 Feb 2024 14:40:51 GMT

I will email her ASAP and hope that works for me. Thanks so much!!