topic Re: Adding new user in Arlo Ultra

Adding new user

TMSArlo — Tue, 23 Jan 2024 06:11:09 GMT

After accepting invite...the new user cannot see.the devices. They are treated like a new user and has to go through the setup process

Re: Adding new user

DannyBearAgain — Tue, 23 Jan 2024 08:58:52 GMT

The new arlo accounts are forced to use the new feed UI for the arlo app. This UI is not comparable with the older UI which has library. Check if both accounts are using the same interface.

To add is another issue where the granted user needs to accept using the correct method else it will show pending.

Re: Adding new user

StephenB — Tue, 23 Jan 2024 13:18:19 GMT

@TMSArlo wrote:

After accepting invite...the new user cannot see.the devices. They are treated like a new user and has to go through the setup process

There are two user interfaces in the current app - one shows "Feed" and "Dashboard" on the app screen, the other shows "Library". (Yes, this is definitely weird...)

It sounds like your app is showing "Library" while theirs is showing "Feed".

If that is the situation, you need to force your app to use "Feed" too. The way to do that is to go into "add device" and start to add a Pro 5s camera. That will fail (since you don't have one), but the workflow will migrate your account to "Feed".

Note there is no way to migrate back to "Library", and there are limitations/issues with the newer "Feed" interface. One big limitation is that "Feed" has no custom modes. Also, users have struggled with schedules and geofencing.

Re: Adding new user

TMSArlo — Wed, 21 Feb 2024 02:33:11 GMT

Hi that initially worked. I agree setting up schedules is painful.

Had it all working , but all cameras went offline. Tried everything, ended up deleting cameras and Controller and start from scratch.

O my sigon I can see everything but all other users, even after deleting on re inviting annot see the controller after accepting invite.

Re: Adding new user

StephenB — Wed, 21 Feb 2024 12:39:16 GMT

@TMSArlo wrote:

O my signon I can see everything but all other users, even after deleting on re inviting annot see the controller after accepting invite.

Yes. You can share the cameras, but not hubs. Also, the other users don't have full access to the camera settings.