topic Re: Cannot stream 4K at home or view local library recordings in Arlo Ultra

Cannot stream 4K at home or view local library recordings

doncarajo — Mon, 15 Jan 2024 06:57:03 GMT

Hi. This continues to be an issue for me. For the last few months 4K streaming doesn't work. I also I'm unable to see the local recordings on the hubs. This issue comes and goes over the years, I assume due to firmware updates. Very frustrating. Any updates?

Re: Cannot stream 4K at home or view local library recordings

ShayneS — Wed, 17 Jan 2024 19:15:12 GMT

What is the error message you receive when trying to local live stream 4k?

Re: Cannot stream 4K at home or view local library recordings

doncarajo — Thu, 18 Jan 2024 11:17:39 GMT

No error message. Just no streaming in 4K. Although often I press play and nothing happens. Then I press play again and it works (not in 4K).

Re: Cannot stream 4K at home or view local library recordings

ShayneS — Thu, 18 Jan 2024 22:13:14 GMT

@doncarajo

Have you tried toggling the local 4k live streaming option off/on within the app?

You can also try removing and reonboard the camera.

Re: Cannot stream 4K at home or view local library recordings

doncarajo — Mon, 12 Feb 2024 08:09:50 GMT

I have fixed the issue by uninstalling and reinstalling the Arlo app.