topic Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera in Arlo Ultra

Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

BTG — Sun, 07 Jan 2024 18:53:34 GMT

All my Ultra and Pro 2 cameras show a white screen (doorbell shows black screen) when trying to view live feed on desktop app? Mobile app works ok. Rebooted the smart hub & the desktop. Started happening last week, just thought it was on Arlo's end. Still happening.

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

jguerdat — Mon, 08 Jan 2024 14:42:04 GMT

Have you tried a different browser/computer?

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

BTG — Mon, 08 Jan 2024 18:35:54 GMT

I've been running without issue on a new Dell All-in-one desktop for about 6 months now using Microsoft Edge. Then last week the white screens started. Haven't loaded Chrome yet but may be forced to now. What do you think may have changed?

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

StephenB — Mon, 08 Jan 2024 20:12:24 GMT

@BTG wrote:

All my Ultra and Pro 2 cameras show a white screen (doorbell shows black screen) when trying to view live feed on desktop app?

Are the recordings playing back normally?

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

BTG — Mon, 08 Jan 2024 20:46:38 GMT

Yes, all recordings are playing back as usual.

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

StephenB — Mon, 08 Jan 2024 21:05:12 GMT

It is working correctly on my laptop (also using Edge).

Do you have another PC you can try?

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

Trayza2000 — Mon, 08 Jan 2024 23:58:43 GMT

I just came online to search for the same problem and noticed the date you have had this issue too - same. White on my laptop screen and still all okay on the mobile phone. Only started this week.

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

Trayza2000 — Tue, 09 Jan 2024 02:11:07 GMT

EDIT: As if by magic - they are working again... very odd. They were white for about four days I think.. I've done nothing 🙂

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

BTG — Tue, 09 Jan 2024 17:26:05 GMT

I also have an older laptop with Edge. The live feed works correctly on the laptop, but because of the processor age, the videos can't be viewed unless downloaded.

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

StephenB — Tue, 09 Jan 2024 20:00:34 GMT

@BTG wrote:

I also have an older laptop with Edge. The live feed works correctly on the laptop, but because of the processor age, the videos can't be viewed unless downloaded.

That's because Edge and Chrome both require hardware acceleration for HEVC. In the case of Arlo recordings, it only is an issue with 2K and 4K recordings.

That's different from @Trayza2000's issue with livestreaming.

Re: Live feed showing White Screen on all Ultra & Pro 2 cams but not 1st Gen Arlo camera

BTG — Mon, 22 Jan 2024 19:53:28 GMT

It started working again, for no apparent reason!