topic Re: System working - nothing in library since 12/29/23 in Arlo Ultra

System working - nothing in library since 12/29/23

lisa11792 — Mon, 01 Jan 2024 15:01:18 GMT

My cameras are all functioning, my app states all systems including my library are good. We have an active subscription. No videos in my library since 12/29/2023, even though all cameras are functioning & detecting motion. I’ve seen this problem from other people but do not see a solution. I hate paying for a service I’m not getting.

Re: System working - nothing in library since 12/29/23

ShayneS — Thu, 04 Jan 2024 02:51:45 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: System working - nothing in library since 12/29/23

Jaysonn — Sat, 06 Jan 2024 01:47:37 GMT

I am having the similar issue. Getting notifications on phone today but cannot view the recordings in my library. 2 Arlo ultra with VMB5000r4 and paid subscription.

Re: System working - nothing in library since 12/29/23

ShayneS — Mon, 08 Jan 2024 18:02:11 GMT

@Jaysonn

I see you have a single camera subscription. Do you happen to have the desired camera selected for the subscription features?