topic Re: Ultra Battery Camera recording non-stop, killing battery in Arlo Ultra

Ultra Battery Camera recording non-stop, killing battery

Thiggon — Wed, 01 Nov 2023 23:59:35 GMT

Hey there,

One of my Ultra battery cams has started to record non-stop in little snippets of video until the battery dies. I have tried to reset it and re-add it to my system, but it has not improved. I have tried turning down motion sensitivity all the way to 1, no effect. Any suggestions?

Re: Ultra Battery Camera recording non-stop, killing battery

jguerdat — Thu, 02 Nov 2023 13:17:01 GMT

Assuming you're still within the warranty period, use Settings, Support, choose your camera model and scroll down to Contacts. Talk to official support for a possible RMA.

Re: Ultra Battery Camera recording non-stop, killing battery

Thiggon — Thu, 02 Nov 2023 16:29:53 GMT

Well out of warranty, unfortunately.

Re: Ultra Battery Camera recording non-stop, killing battery

jguerdat — Fri, 03 Nov 2023 13:34:07 GMT

If you have a subscription, you can still talk to official support - you just won't be able to get a replacement from them.