topic Re: VMB5000r4 firmware update note available in Arlo Ultra

VMB5000r4 firmware update not available

misterkash — Thu, 21 Sep 2023 12:27:43 GMT

My base station is stuck on firmware 1.19.0.3_1237_68a8e53 and when you go into the settings to check the firmware it says "no updates available." Anyway to force an update / manually update without removing the base unit from my account? I can't view any locally recorded videos.

Re: VMB5000r4 firmware update not available

jguerdat — Thu, 21 Sep 2023 12:54:16 GMT

Try rebooting the hub. Also, what country are you in? Firmware may be rolled out by region rather than all at once.

Re: VMB5000r4 firmware update not available

misterkash — Thu, 21 Sep 2023 13:26:27 GMT

Thanks for the suggestion, have rebooted multiple times, been stuck on this firmware for many months (maybe even a year), based in Australia.

I believe there is a solution for an Arlo Moderator to put my unit onto "production firmware" for it to update. Hoping @ShayneS can help!

Re: VMB5000r4 firmware update not available

jguerdat — Thu, 21 Sep 2023 13:27:54 GMT

I can't say whether Australia is supposed to be on any particular version. Removing the hub (and associated cameras) from your account and starting fresh may or may not get a newer firmware.

@JamesC or @ShayneS ?

Re: VMB5000r4 firmware update not available

misterkash — Thu, 21 Sep 2023 13:30:27 GMT

Yeah, my cameras are mounted on a double storey home, so are not very accessible for re-enrollment once the base station is removed. So I'm really hoping this can be resolved remotely 😊

Re: VMB5000r4 firmware update note available

ShayneS — Fri, 22 Sep 2023 16:54:56 GMT

Hi @misterkash

I made an adjustment to your SmartHub, can you check to see if there is an update available now?

Re: VMB5000r4 firmware update note available

misterkash — Fri, 22 Sep 2023 22:13:57 GMT

Legend! Yes that worked! And it even auto-updated and is now on 1.21.1.0_1431_9611cf3 and with local saved clips working!

thank you for helping with this, I’ve been having this issue for literally a year and you helped resolve it in less than a day!

Re: VMB5000r4 firmware update note available

ShayneS — Fri, 22 Sep 2023 22:29:18 GMT

@misterkash : ) you are welcome

Sorry I wasn't able to solve this for you sooner, let me know if you have any other concerns and I will do my best to assist you.

Have a good one!

Re: VMB5000r4 firmware update note available

Paintinglady86 — Sat, 21 Oct 2023 03:46:40 GMT

Hello,

Could you share what the fix is here? I think our system is have the same issue. I’m stuck on 1.16 with no option to update. Can’t install the security system I just purchased.

Thanks!

Re: VMB5000r4 firmware update note available

ShayneS — Mon, 23 Oct 2023 16:22:58 GMT

Hi @Paintinglady86

Are you still experiencing an issue, I see your devices are online at the moment.

Re: VMB5000r4 firmware update note available

Paintinglady86 — Tue, 24 Oct 2023 02:00:36 GMT

no, I ended up deleting the base station and cameras from my account and reinstalled them. This forced the base station to update to the latest version.

Re: VMB5000r4 firmware update note available

ShayneS — Tue, 24 Oct 2023 18:08:21 GMT

Thank you for the update.