topic Re: Arlo Ultra vs pro 4 in Arlo Ultra

Arlo Ultra vs pro 4

asuka55 — Sat, 01 Apr 2023 13:37:46 GMT

I've recently purchased Arlo Ultra ( not the ultra 2 ) I got 4 cameras and the Vmb500 hub. As of now, I'm not too happy because the video lag is between 5-20 second delay. I have strong Wifi, I have wifi extenders, placed the smart hub in an area where all 4 cameras can be reached. Yet the lag is still there. I don't get notified at times when people enter my motion areas either. ( Yes smart hub software is updated to the latest.)

I went with the Ultra because I saw a good deal ( I understand why now )
as well it had 4k video recording and I could back up my recording through the smart hub via MSD

But after a week with the cameras, I feel like they are not doing their jobs.

Should I return them and go for the Arlo Pro 4 and just pay the $2.99 monthly fee?
Are the Arlo Pro 4 better through their Wifi? If anyone with experience of the Pro 4 can give me their experience. That'd be appreciative.

Re: Arlo Ultra vs pro 4

jguerdat — Sat, 01 Apr 2023 14:16:37 GMT

It's actually possible that your "strong WiFi" is interfering with the hub's connection to the cameras. Try moving the hub away from the router as much as practical or consider connecting the hub to one of the extenders. This isn't a fault of the hub and/or cameras but your environment.

The Pro 4 can connect directly to your WiFi which may be useful but try the above first. BTW, both the Ultras and Pro4 (actually any camera newer than the Pro 2) all require subscriptions for cloud recordings.

Re: Arlo Ultra vs pro 4

StephenB — Sat, 01 Apr 2023 14:39:50 GMT

I'd try rebooting the router and extenders first, and see if that makes any difference in the lag.

Re: Arlo Ultra vs pro 4

asuka55 — Thu, 06 Apr 2023 19:46:54 GMT

my issue has been solved...

Re: Arlo Ultra vs pro 4

Wobblywubz — Tue, 26 Sep 2023 22:59:41 GMT

How were you able to resolve the issue? I am having the same issue with my Pro 4 cameras

Re: Arlo Ultra vs pro 4

BrookeN — Mon, 02 Oct 2023 14:27:10 GMT

If you are still having the same experience, reach out to support. To access the Support Center:

Launch the Arlo Secure app.
Tap Settings > Support.