topic Re: CVR recordings not accessible - Keeps saying I am not subscribed in Arlo Ultra

CVR recordings not accessible - Keeps saying I am not subscribed

Jett10mm — Tue, 26 Sep 2023 00:47:30 GMT

Hello,

I paid for a CVR subscription for nearly a year, but recently when I checked the camera Timeline, I got a message stating that I needed to upgrade to CVR, even though I was already subscribed.

What is the point of paying $38/month if I cannot access 24/7 recordings???

Re: CVR recordings not accessible - Keeps saying I am not subscribed

jguerdat — Tue, 26 Sep 2023 12:26:28 GMT

Check to verify your particular camera is associated with the CVR subscription. ALso, make sure the camera shows that it's powered by a charger (the battery icon will have a lightning bolt through it).