topic Re: Arlo secure app v. 4.8 (6787) status icons very delayed in Arlo Ultra

Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Fri, 15 Sep 2023 09:16:52 GMT

After Arlo Secure app was updated to version 4.8 (6787) on Aug 30th, the status icons in iOS app is extremely slow.

When starting the app the icons appear greyed out, and it can sometimes take several minutes, before icons below video show correct status, with regards to network / hub connection, battery status, mode.

Again, if I change mode from Active to Deactivated, the mode icon is still "turned on" for a long time, before it is greyed out. Same the other way around.

This has happened before, with another app upgrade. It is frustrating to have to go to mode view every time, to verify if cameras are on or not. I need to trust my security cameras 🙂

I have Arlo Ultra cams and Ultra hub. If I log in to my system via web browser, everything seems to be ok, no sirup situation when changing mode i.e.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Mon, 18 Sep 2023 17:33:44 GMT

Hi @yngveeide

I am not able to replicate this ussue as described. Do you see the "Feed" or "Library" option in your Arlo App?

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Mon, 18 Sep 2023 17:35:05 GMT

Hi, yes. Everything is normal in the app, except from the annoying delay in the status icons

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Mon, 18 Sep 2023 19:55:04 GMT

@yngveeide Do you see the "Feed" or "Library" option in your Arlo App?

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Wed, 20 Sep 2023 08:37:49 GMT

Hi, yes I do, as replied to last post asking the same question.

The issue is the delay in the status icons. Just connected one cam to a charger now. The charge status icon just doesn't appear, I have to quit the app, and restart it. If you need screen shots, or screen video capture, let me know.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Wed, 20 Sep 2023 15:44:00 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

Edinburgh_lad1 — Wed, 20 Sep 2023 21:52:34 GMT

@yngveeide You need to answer with 'library' or 'feed', not with 'yes'!

The support are trying to determine whether you're using the app with the new GUI or the old one.

Are you sure your delay isn't due to your phone running out of space?

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Thu, 21 Sep 2023 05:45:51 GMT

When you provide context for the question, that makes sense @Edinburgh_lad1 🙂

I have the iOS app with Library, so the answer is library.

I have 143 GB available on my iPhone 13 Pro.

Logged into myarlo.com just now, still no issues there, when changing mode, the icons report status and change immediately.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Thu, 21 Sep 2023 09:41:30 GMT

So just in case; Arlo Secure, now just upgraded to v. 4.8.1, situation is exactly the same on my iPad Pro. Extreme delay with regards to status icons showing correct status, network connection, security mode, etc.

Have to kill / restart app to get icons to display correct battery and network status. Yet another restart does not fix icons, that do not reflect a security mode is activated. Only after several minutes do they show this.

This surely appear as an iOS app issue, and there was to issue like this in app version 4.7.X, this all startet when v. 4.8 was pushed through App Store. And this has happened before with app upgrades.

I have deleted downloaded videos in app (just a few), I have deleted and reinstalled app on my phone (and my iPad), I have tried disconnecting camera and reconnecting to hub, (the issue does not affect just one of my cams, but all), nothing has solved the issue so far.

Maybe app version 4.8.2 will fix it?

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Fri, 22 Sep 2023 15:32:59 GMT

@yngveeide Thank you, I received the files and provided them to the team. I will update you as soon as possible.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Sat, 30 Sep 2023 01:38:10 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Sat, 30 Sep 2023 06:39:26 GMT

Thank you @ShayneS

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

yngveeide — Wed, 04 Oct 2023 06:22:12 GMT

Yesterday evening, app version 4.9 (6942) was pushed through App Store, end everything is now back to normal. Icons are responding and showing network status, security mode and changes made, etc. without any delay, and I can trust my Arlo Ultra setup yet again.

Re: Arlo secure app v. 4.8 (6787) status icons very delayed

ShayneS — Wed, 04 Oct 2023 16:03:46 GMT

Thanks for the update @yngveeide

This issue should now be resolved with the latest version of the iOS app v4.9

If you do not see the update you can remove and re-install the Arlo app.

Thank you