topic Re: Ultra in Arlo Ultra

App displaying orange dot for cameras

maboevers — Thu, 07 Sep 2023 16:39:05 GMT

For the past month, I've had a Constant Yellow Icon showing on all 5 of my cameras. When I open up 5he settings for each, there is No yellow icon requesting something be changed. How do I get rid of these yellow icons?

Re: Ultra

Edinburgh_lad1 — Mon, 04 Sep 2023 22:17:13 GMT

You'll see from my posted on here that I have the same problem. Like you, I'm unable to determine what this notification dot relates to, but let's hope they resolve this issue by either telling us more about it, or by releasing an update. Personally, I'd finally like to see a release that isn't full of this kind of s***, especially after I've spent so much money on my system (something that Arlo staff seem not to fully comprehend yet).

Re: Ultra

jguerdat — Tue, 05 Sep 2023 13:54:43 GMT

Have you checked your subscription status as well as any other choices such as Smart Notifications, Emergency Response, etc.? Not sure it would make a difference but which user interface (UI) are you using - the old one that uses Library to view videos or the new one that uses Feed? Can you click on the yellow dot to see if a message pops up?

Re: Ultra

maboevers — Tue, 05 Sep 2023 14:33:11 GMT

Yes, subscription current, all notifications set to my preference. The yellow dot icon shows up on "Device Settings" but when I go into Device Settings, there is NO Yellow icon. I went through every possible device setting and no yellow icon shows up.

Re: Ultra

jguerdat — Tue, 05 Sep 2023 14:44:07 GMT

I'm suggesting checking settings NOT in the camera settings.