VBM4500 no longer recording in the app with no notification with motion

TahitiBlu — Sun, 27 Aug 2023 15:54:33 GMT

Trying to find the resolution that this person had. This is now happening to me. I am certain that this is the same thing kalasoft Went through

Star

‎2022-01-22 06:04 AM

"I've had the Arlo cameras/smart hub for over 4 years and never, I repeat... NEVER has there been a charge to record/hold recordings within my account/cloud. Now, I see no saved recordings and just now see there is a monthly fee just to save/hold video clips for viewing. When did this take effect and why? I've used this less then effective camera system for over 4 years because, 1) I purchased it knowing there was no monthly subscription and 2) because it was a Netgear product. I continued using the Arlo system well past purchasing another security camera system because there was no subscription required."

Re: VBM4500 no longer recording in the app with no notification with motion

StephenB — Sun, 27 Aug 2023 18:53:07 GMT

@TahitiBlu wrote:

Trying to find the resolution that this person had. This is now happening to me. I am certain that this is the same thing kalasoft Went through

Not if you have Ultra cameras.

Kalasoft had old models that were sold with free 7-day cloud storage. The Ultra (like all the current models) doesn't have that - a change made 5 years ago. Cloud recordings with that camera require a subscription.

You should be receiving notifications if the cameras are armed. But you won't see recordings.

FWIW, Kalasoft was affected by an Arlo Cloud issue, which Arlo resolved.

topic VBM4500 no longer recording in the app with no notification with motion in Arlo Ultra

VBM4500 no longer recording in the app with no notification with motion

Re: VBM4500 no longer recording in the app with no notification with motion