topic Re: Arlo Ultra cameras devices overview screen, doesn't update the view to the last video captured. in Arlo Ultra

Thumbnail doesn't update the view to the last video captured

BTG — Mon, 07 Aug 2023 20:55:17 GMT

Some of my cameras update the current last video captured to the most recent event, but a few show the video capture from a few days ago (sometimes a week or so) when there have been more recent captures. Firmware all seem to be the latest 1.070.52.1_35_1bdb65f. Seems like my Doorbell, Pro 2 and Arlo original cameras will update all the time, but not all the Ultras. All running on VMB5000 hub. Could this be a camera setting?

Anybody else have this issue?

Re: Arlo Ultra cameras devices overview screen, doesn't update the view to the last video captured.

jguerdat — Sun, 06 Aug 2023 14:03:27 GMT

This could just be an app issue. Try force closing the app and clear the app cache in the phone settings for the Arlo app (I believe this only is available for Android devices). Rebooting the phone and reinstalling the app may be needed.

Re: Arlo Ultra cameras devices overview screen, doesn't update the view to the last video captured.

BTG — Sun, 06 Aug 2023 17:55:18 GMT

Not sure it's an app issue, seeing it happens on both the app and the desktop version. But I did clear the android app cache and same issue from phone. Not a big deal but just strange that other cameras update the latest video capture and not a couple of the Ultras.

Re: Arlo Ultra cameras devices overview screen, doesn't update the view to the last video captured.

jguerdat — Mon, 07 Aug 2023 14:11:05 GMT

It might be worthwhile to reboot the hub. If it still happens, reinserting the Ultra batteries may prove useful.