topic Re: AC power disconnected, activity zone disabled. in Arlo Ultra

AC power disconnected, activity zone disabled.

VCG — Sat, 23 Mar 2019 22:25:48 GMT

Since update to app on 3/20/19. The guest app says AC power disconnected, activity zones disabled with a triangle icon. The main app works fine. Both are rev. 2.7.3-25566. I have hooked up the charger, it goes away. Disconnect charger it comes back. Batteries are 80% charged. Uninstalled the guest app and reinstalled, no good either.

Re: AC power disconnected, activity zone disabled.

DamianR — Mon, 25 Mar 2019 18:24:08 GMT

This is normal behaviour.
Activity zones (and CVR) are only available when ac powered, as the higher power requirements would deplete the battery quickly.

Re: AC power disconnected, activity zone disabled.

VCG — Mon, 25 Mar 2019 20:33:16 GMT

I don't have this problem with on my phone. Only on my wife's phone ,the guest account.

Re: AC power disconnected, activity zone disabled.

VCG — Fri, 29 Mar 2019 12:53:23 GMT

I'm still have the same problem.
I have uninstalled and reinstalled the primary and guest accounts and still the guest account has a triangle (AC power disconnected activity zone disabled). I do have activity zones set up on primary account, it is not an option available to modify on guest account.

Re: AC power disconnected, activity zone disabled.

VCG — Sat, 13 Apr 2019 01:28:23 GMT

Still waiting for a solution...?

Re: AC power disconnected, activity zone disabled.

VCG — Sat, 13 Apr 2019 01:29:08 GMT

Still waiting for a solution...

Guest account problems

VCG — Sat, 13 Apr 2019 02:27:26 GMT

Does anyone else have a (yellow triangle explanation point) on guest account, that says, (AC power disconnected, activity zone disabled)

Re: Guest account problems

michaelkenward — Sat, 13 Apr 2019 10:43:09 GMT

Repeated here:

Re: AC power disconnected, activity zone disabled. - Arlo Communities

Re: AC power disconnected, activity zone disabled.

Shermanarlo — Sat, 20 Apr 2019 21:24:37 GMT

Same problem here, although not limited to guest account. I don't know why activity zones would be deactivated because it's on the battery. It's supposed to run on the battery.

Re: AC power disconnected, activity zone disabled.

jguerdat — Mon, 22 Apr 2019 01:15:10 GMT

Battery operated zones are only available when subscribing to Smart.

Re: Guest account problems

VCG — Sat, 18 May 2019 23:54:17 GMT

I'm still having this problem on guest account. Two of the five cameras are on AC power and are fine, the other three still have a yellow triangle/ explanation point.

Re: Guest account problems

Babytoes1 — Sat, 27 Jul 2019 03:26:30 GMT

Yes..can not open cameras to watch live view. Getting notified then have to watch recording from library..STILL say A/C power disconnected but all lights on base are green??? Very frustrating!! Any solutions???

Re: Guest account problems

JamesC — Mon, 29 Jul 2019 16:08:53 GMT

Babytoes1,

The A/C message can be dismissed by tapping on the icon. What is preventing you from watching live view? Are you getting another error message?

JamesC