topic Re: Arlo Secure Plan in Arlo Ultra

Arlo Secure Plan

ClemsonCarrie98 — Tue, 18 Jul 2023 15:08:55 GMT

I added several cameras to my home, and they came with a free trial of Arlo Secure, even though I already had an Arlo secure plan. When the free trial ended, I am now not getting text alerts on those cameras, even though I have a plan and it says all 9 of my cameras are included. The chat was useless and there is no customer service number. I have paid my account.

Re: Arlo Secure Plan

jguerdat — Wed, 19 Jul 2023 13:14:55 GMT

Use Settings, Support (Center) to select your camera model. Scroll down to the Contact section to get the phone number. Since you have a subscription this should be available. WHat plan do you have? Is it one of the current ones (Arlo Secure)? Also, what phone and OS?

Re: Arlo Secure Plan

ClemsonCarrie98 — Wed, 19 Jul 2023 14:14:37 GMT

I have Arlo Secure Multi Camera Plan and an IPhone 12 with the most current OS. I am getting the normal notifications on 5 cameras, but not 2 of them..this all changed because I was getting them on all 7 until the free trial ran out, but I have had a subscription so it shouldnt matter.

Re: Arlo Secure Plan

StephenB — Wed, 19 Jul 2023 14:35:17 GMT

@ClemsonCarrie98 wrote:

I have Arlo Secure Multi Camera Plan and an IPhone 12 with the most current OS. I am getting the normal notifications on 5 cameras, but not 2 of them..this all changed because I was getting them on all 7 until the free trial ran out, but I have had a subscription so it shouldnt matter.

With iOS you need to go to my.arlo.com on a PC to manage the cameras in your subscription plan.

The navigation depends on whether your UI shows "Feed" at the bottom, or whether it shows "Library".

Re: Arlo Secure Plan

ClemsonCarrie98 — Wed, 19 Jul 2023 18:36:52 GMT

I have been using my desktop Arlo to troubleshoot. It does say "feed" but I do not see manage cameras anywhere.

Re: Arlo Secure Plan

StephenB — Thu, 20 Jul 2023 12:11:02 GMT

@ClemsonCarrie98 wrote:

I have been using my desktop Arlo to troubleshoot. It does say "feed" but I do not see manage cameras anywhere.

Try this:

Click on the profile icon in the upper left
Select the Location where the plan is used under Locations and Plans.
Click on Plans.