topic Re: No fast forward, enlarge screen or zoom in Arlo Ultra

No fast forward, enlarge screen or zoom

talv — Wed, 14 Jun 2023 22:12:23 GMT

In the last 2 days there is no fast forward bar or enlarge screen icon or zoom icon on my library videos. I use laptop and tried 3 different browsers and restarted. Was working fine 2 days ago for a long time. I have changed nothing. Please help.

video plays, but no timer/slider appears at bottom of video...on two arlo systems!

Needhelpplz — Wed, 14 Jun 2023 17:10:03 GMT

i have two arlo systems, each at a separate location with six vmc3030 cameras at one location and 4 vmc3030 cameras at the second location.

all cameras have the most recently available updates (firmware=1.5.295, hardware h7. both systems have current arlo secure subscriptions).

i access the arlo systems through my hp pc with windows 10...as i have for many years.

yesterday, all cameras worked great!

this morning, when i played videos from either system, the video played, but no slider/timer appeared at the bottom of the screen.

the slider/timers appeared at the bottom of all screens in the (30-day) library yesterday...but are gone on all videos in the (30-day) library today!

the play and pause buttons still appear on all screens...and are fully functional.

redefining the zones did not solve the problem.

changing the recording minutes on a camera (in "mode") did not solve the problem.

re-booting the base station (in "settings") did not solve the problem.

logging off and back on did not work either.

please advise...what is the fix?

Can't view my library in Chrome full screen

b_k — Wed, 14 Jun 2023 23:58:37 GMT

I am not able as of today, 6/14/23, to view my library in Chrome full screen. There is no option (the arrows) to enlarge then back to normal. Does anyone know what is wrong? Thank you.

Re: Model: VMC3030

ShayneS — Wed, 14 Jun 2023 23:58:40 GMT

HI,

Have you tried clearing your cache? Do you have a screenshot you can provide of the missing expansion arrows?

Re: No fast forward, enlarge screen or zoom

ShayneS — Wed, 14 Jun 2023 23:59:45 GMT

Have you tried clearing your cache? Can you provide a screenshot of the missing options.

Re: Model: VMC3030

b_k — Thu, 15 Jun 2023 00:37:57 GMT

Yes, I cleared the cache and even used Edge browser. No difference.

Re: Model: VMC3030

b_k — Thu, 15 Jun 2023 00:39:00 GMT

It works on my android, but I use the computer for bigger viewing.

Re: Model: VMC3030

b_k — Thu, 15 Jun 2023 00:50:32 GMT

I forgot I also cannot drag the cursor for faster viewing (sometimes I get the verbiage to download when I can't drag to the end of the video). That option is also gone.

Re: Model: VMC3030

ShayneS — Thu, 15 Jun 2023 00:54:28 GMT

Thanks for the info, I have provided this to the team and I will update you as soon as possible.

No bar on bottom of pictures to make them bigger or see them run

janiceasad — Thu, 15 Jun 2023 02:10:36 GMT

I have 4 arlo pro 2 cameras. They work fine but when you see the clips there is no bar or line on the bottom to make big or hurry it up. All the cameras just stopped the bar on the bottom. Can anyone help

arlo p 2

janiceasad — Thu, 15 Jun 2023 02:16:28 GMT

I dont know how to answer back to people. Or take a screen shot. can you help me

Re: arlo p 2

janiceasad — Thu, 15 Jun 2023 02:18:07 GMT

The bar at the bottfom of clips is not there. I cant make the pictures big. I also need how to take a screen shot Thanks

Re: Model: VMC3030

Barc — Thu, 15 Jun 2023 02:48:50 GMT

Same here. Arlo cannot apply a software fix/upgrade without breaking something else. They fixed the issue with not being able to zoom in while watching live video but they removed the tool bar from the Library videos. Now we cannot pause, fast forward, rewind, or go full screen on any library videos on the PC app.

Bottom line is that Arlo has zero quality control or testing before pushing new software. It will probably take months for them to fix this issue and when they do they will probably break something else. It's the Arlo way.

Re: No fast forward, enlarge screen or zoom

Barc — Thu, 15 Jun 2023 02:49:49 GMT

Re: Model: VMC3030

b_k — Thu, 15 Jun 2023 11:20:11 GMT

Thank you. I hope Arlo can fix this and I was reminded of the ability to zoom wasn't there as well. Thank you Marc for this. Thank you ShaneS for seeing my post and helping with the fixing of this.

Re: No bar on bottom of pictures to make them bigger or see them run

taoman54 — Thu, 15 Jun 2023 16:11:56 GMT

Exact same problem. I have 16 PRO2 cameras spread over 4 base stations. Tool bar is gone for all recorded library videos when viewed on a PC. Can't maximize the video or see the time elapsed as the video plays. Aaarrgghh!!

Seriously? Just how screwed up is Arlo? As you say, "It's the Arlo way."

the library video progress bar is missing since 6/14/2023

IshmaelB — Thu, 15 Jun 2023 17:06:05 GMT

Since yesterday, videos in the Library no longer have a progress bar.

This is on multiple accts, on different machines, running different OS.

Another Arlo innovation.

Re: No fast forward, enlarge screen or zoom

kjd8135 — Thu, 15 Jun 2023 17:38:14 GMT

laptop using windows 11, not allowing video expansion or showing recording length

captnpops — Thu, 15 Jun 2023 17:49:27 GMT

As of 6/15/23: windows 11 laptop no longer displays library video record times, nor allows a mouse to move the video forward. In addition, there is no longer a expandable window to click on. Meanwhile, the arlo app for andriod works, allowing these features. cameras are arlo pro, and pro 2.

functionality of the scheduling and devices is unchanged

signin is via: https://my.arlo.com/#/login and going straight to arlo.com, and following the prompts.

Re: No fast forward, enlarge screen or zoom

RCB9 — Thu, 15 Jun 2023 17:54:20 GMT

I'm having the same problem. There are no icons at bottom of recorded video but there is for live video. I have not used laptop for a few weeks so not sure when issue began. Very frustrating. I use Edge since Firefox will not play the Arlo video. I cleared cache and reset the base station.